FAQ

What is motorway vignette?
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In most countries, you have to pay a toll for the use of certain roads, expressways, and highways. There is no difference in the amount of the charges if the license plate (number plate) of the given vehicle is the same as that of the destination country (local resident, local citizen) or different (for example, a vehicle coming from another country, a citizen of another country). In many places, the price of motorway vignette includes the toll for roads that are not motorways, but still subject to a toll. And in some countries, there are toll roads that cannot be used with a motorway sticker, but only with the payment of a separate toll. The name "sticker" is actually not appropriate, since in many countries the stick-on, real sticker has been discontinued. Regardless, the colloquial term "highway sticker" also call the electronic toll. The official name: toll or toll.

Why is motorway vignette necessary?
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Motorway vignette must be purchased before entering any road marked with a highway sign. Motorway vignette is essential to avoid fines.

Who should buy it?
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Motorway vignette is not linked to the owner of the vehicle, but to the number plate. That is why it can be purchased by anyone, for any vehicle and any license plate number.

When to buy?
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It is recommended to buy motorway vignette at least 30 minutes before driving onto the highway.

Motorway vignette types
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There may be differences in the classification of the vehicle category in individual countries. The information window in the online shopping section will help you with this.

Do I need to register to buy motorway vignette?
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There is no need to register in the Evignet24 system, so the system is faster and easier to manage without lengthy registration processes.

Is the motorway vignette also necessary for a trailer?
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Yes, a separate motorway vignette is required for the tow truck and trailer.

Can motorway vignette be purchased for motorcycles?
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Yes. However, in some countries, motorcyclists can use highways free of charge. If you do not find the motorcycle symbol here in the system, it means that it is not necessary to use motorway vignette for the motorcycle in that country.

How to buy?
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It's very simple. Select the type of vehicle, the validity period of the sticker, and the insignia. The "Majesty mark" is a country identification mark belonging to the license plate, which is the same as the country where the vehicle is registered. So it is important that the sign of majesty is not the sign of the destination country, but of your own country. Finally, you can pay by bank card.

Can motorway vignette be purchased after the fact?
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No. Therefore, if motorway vignette is not available at the right time or is ordered with misspelled data, you should expect a fine.

What happens after the purchase?
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The system automatically sends the confirmation by e-mail (in many cases also by SMS). The document containing the vehicle's data must be searched for in the e-mail attachments and the correctness of the data must be checked.

How long does it take?
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In the case of certain countries, it may take a minute or two, while in the case of other countries, it may take a little more time to register in the system. When placing an order, you can see in the information window how long it will take for the vehicle ID to be entered into the system in the given country.

Purchase with incorrect data
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The disadvantage of purchasing a motorway vignette with incorrect data in the case of some road managers is that the data can only be changed for a surcharge and only for a few minutes. However, in the case of most road managers, there is absolutely no possibility of subsequent data modification, especially if motorway vignette has already entered into force. However, Evignet24's system also provides a completely unique service and automatically adds the Comfortia© service to every purchase, with the help of which the data can be modified afterwards, provided that the validity is later. The associated cost risk, administration fee and administration are provided directly by Evignet24 to the customers within the Comfortia© service. Comfortia© is a service built into the basic purchase price, but still representing added value. Further details can be found in the Contract Terms document.

Can I cancel the purchase?
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This is not possible with most road operators, but the operator of Evignet24 also provides this option as part of the Comfortia©, advanced service. If there is at least 48 hours between the start date of motorway vignette's validity and the application, it is possible to cancel the sticker and refund the full amount. This can be requested in a support ticket, at least 48 hours before the effective date. Further details can be found in the Contract Terms document.

No confirmation received
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In the email account, the "unsolicited" and other folders should also be checked. It may be necessary to press one of the "this mail is not spam" or "move to inbox" or "this sender is trusted" buttons. If the document containing the license plate number is nowhere to be found, then it is necessary to open a support ticket in the contact menu or from the footer. It is important that you must not drive onto a toll road section until you have received the receipt, which undoubtedly belongs to the vehicle to which the order belongs. In addition to the target section, the receipt must also show the license plate number, the period, the vehicle category and, where appropriate, the chassis number or other vehicle identifier. The invoice, the receipt, the SMS and other confirmations are not proof in themselves!

How long is motorway vignette valid for?
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The validity period and the validity start date must be selected during the ordering process. The effective date may be later. So motorway vignette can be ordered days or weeks in advance.

Need to print?
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The motorway vignette you can buy here is in digital (electronic) format, so you don't need to print it out. The inspection is carried out by automatic cameras, based on the vehicle's license plate number.

Is there a fleet service?
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Yes, so if you own or manage more than 5 vehicles, request our unique offer via the support ticket system available in the contact menu and in the footer.

What can be done in the event of a fine?
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The owner of the vehicle (driver, operator, lessee, lessee) is responsible for toll road use according to the authority. The person using the motor vehicle is responsible for making sure beyond all doubt that he has a valid road usage fee payment, i.e. motorway vignette certificate, and that the information on the certificate corresponds to reality. No other person or company can be held responsible for the fine or other damages, even if the fined person feels that he himself acted correctly. There can be only one exception to this, the proof beyond any doubt that before driving onto the highway, the car already had a valid highway sticker and that all its data are the same. This happens very rarely and is called a technical error. In case of a fine, you can use our Auxil© service, which is available in the contact menu and from the footer.

What is the Auxil© service?
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The Auxil© service is only provided by the Evignet24 system as part of the purchase. Legal aid is available within the framework of the Auxil© service, which can bring effective progress in the case of fines. The service can be requested for any motorway vignette incident in any Central European country, regardless of where, when and how the motorway vignette was purchased. Auxil© legal aid helps you overcome language barriers and the process resulting from a lack of legal knowledge, which is aimed at repealing, reducing, fairness and, ultimately, paying the fine in installments. The condition for using the service is that the amount of the fine is higher than €250, and that the official fine letter is available and its date cannot be older than 30 calendar days. The Auxil© service does not impose a €250 limit for Evignet24 motorway vignette customers, so Evignet24 customers can use the service free of charge with any amount of fines, because the Auxil© service is included in the motorway vignette purchase price itself. Access to the Auxil© service can be found in the contact menu and in the footer. Further details can be found in the Contract Terms Document.

What is the Comfortia© service?
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The Comfortia© service is provided only by the Evignet24 system as part of the purchase. The Comfortia© service offers the possibility of subsequent modification of motorway vignette's data and the possibility of cancellation based on a money-back guarantee. Buying motorway vignette with incorrect data, for example at physical points of purchase, may have the disadvantage that the data can no longer be changed after leaving the checkout. In some countries, data can only be modified by paying an additional fee, the administration of which can make traveling extremely difficult. Evignet24's system provides a completely unique service unlike usual and automatically adds the Comfortia© service to every purchase, with the help of which the data can be modified even later. In case of cancellation or crediting, if there is at least 48 hours between the start date of the motorway vignette validity and the application, it is possible to cancel the motorway vignette and refund the full amount. The associated cost risk, administration fee and human resources-based administration are provided directly by Evignet24 to the customers, within the Comfortia© service. Comfortia© is a comfort and travel safety service built into the basic purchase price, but still representing added value. Comfortia© service is only valid for motorway vignette purchased in the Evignet24 system. The service can be requested in a support ticket, at least 48 hours before the effective time. Further details can be found in the Contract Terms document.

Complaint, comment, other questions
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We operate a 24/7 support ticket system for precise and legal customer support, as well as for traceability and proper service. Our employees are readily available for any questions that may arise. The support ticket system is available in the contact menu and from the footer.

Why does it cost so much?
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This online store - like many others - does not sell highway stickers directly, but indirectly, for which we charge a commission. In economic life, all companies support themselves from profits, and we are no exception. You have the opportunity to decide whether you consider the prices shown in the checkout menu to be acceptable, so the purchase should always be made with these in mind. More details can be found in the General Terms and Conditions menu.

I purchased with incorrect data, what can I do?
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If you have mistyped the data, contact us immediately via the contact form. We can change one order at a time, free of charge. This is part of our service. It is possible to correct the typo up to three characters. Completely different data cannot be provided by referring to an exchange.

Can I cancel the order?
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Based on the General Terms and Conditions, you have the right to cancel the order if the toll has not yet entered into force. This is called the right of withdrawal. If the toll is already valid, this right of withdrawal is lost.

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