General Terms and Conditions

Table of Contents

1.1 Introduction
1.2 Legal basis of the contract
1.3 Company details
1.4 Platform services
2.1 Content of the registration service
2.2 Ordering the service
2.3 Service fee and payment
2.4 Services and place of performance
3.1 Performance of the service
3.2 Financial document
3.3 Access to invoice and receipt
4.1 Comfortia
4.2 Auxil
5.1 Customer's responsibilities
5.2 Disputing the order, complaints
6.1 Right of withdrawal
6.2 Contact
6.3 Complaint handling and communication
6.4 Bank chargeback procedure
7.1 Operator's responsibilities
7.2 Miscellaneous provisions
7.3 Applicable laws

1.1 Introduction

These General Terms and Conditions (GTC) apply to all domain names (URLs) providing official access to the website (an independent international registration portal), including system-related mobile applications, subdomains, and associated network services and interfaces.

Applicable laws: Directive 2011/83/EU of the European Parliament and of the Council (on consumer rights) and Directive 2000/31/EC (on electronic commerce), as well as related national legislation.

1.2 Legal basis of the contract

The customer (buyer, visitor, user) is obliged to read and acknowledge this document when ordering a vehicle registration service on this portal.
Finalizing the order via payment constitutes the acceptance of these General Terms and Conditions (GTC).

During the main steps of the purchase, the customer will encounter checkboxes that concisely summarize the most important information and provide direct links to this document, as well as to other legally required notices.
Checking these checkboxes is a prerequisite for finalizing the order; thus, their active selection by the customer constitutes an explicit legal declaration regarding acceptance. Acceptance by the customer – pursuant to Article 6 (1) and (4) of Directive 2011/83/EU – holds legal effect even if the operator made the terms easily accessible and the acceptance was explicit.

This legal declaration also includes the customer's acknowledgment that concluding the contract entails a payment obligation, and – provided the performance of the service begins immediately after the contract is concluded – they may not exercise their right of withdrawal once the service has been fully performed (see Section 6.1).

The contract's content is jointly determined by mandatory legislation and this document. The GTC records the rights and obligations of the parties, the conditions for concluding and fulfilling the contract, the payment rules, the liability provisions, and the rules on withdrawal and legal remedies.

1.3 Company details

  • Enternova Kft. H-2161, Csomád, Szent István utca 48.; Tax Number: 24892955-2-13 Company Registration Number: 13 09 186967
    Government documents and official services identification number: 5-6127000034822/A

Hereinafter referred to as: operator (service provider, agent, intermediary).

* The sale of Hungarian highway vignettes is based on the centralized mobile sales service of Nemzeti Mobilfizetési Zrt.
Link to government site display

1.4 Platform services

The online system provides an independent, international vehicle registration service that enables the uniform registration of highway tolls for multiple countries on a single interface.
The service aims to provide a fast, secure, and convenient registration process for users on a multilingual interface, offering various payment methods and continuous customer support.

The term "highway vignette" (autópálya-matrica) is widely used in common language; however, the service provided by the platform actually refers to the online registration of road use authorization, not the provision of a physical highway vignette.
During the purchase and in various places on the portal, especially at the mandatory acceptance checkboxes and the order summary, the system clearly indicates that the subject of the order is the vehicle registration service.

For certain countries, the system may hold official partner status, which is clearly communicated on the interface during the purchase.
If such a designation is not visible in a given segment, the operator acts as an independent registration service provider for that country, based on the mandate with the provided vehicle data, by entering the provided data into the official authority system.
The operator does not investigate the relationship between the person initiating the order and the provided vehicle; anyone can initiate a vehicle registration mandate, regardless of their relationship to the vehicle.

The operator emphasizes its independent status on all interfaces and explicitly avoids designations, symbols, brand elements, or design solutions that would imply an official state highway vignette portal or partnership.
Based on customer feedback, it continuously refines its communication to avoid potential linguistic ambiguities resulting from machine translation and to clarify the status and nature of the service.

2.1 Content of the registration service

The platform's vehicle registration service consists of two inseparable elements: (a) vehicle registration administration and (b) the official registration of the road use authorization by the authority.
The operator charges a vehicle registration fee, which is separate from the official authority fee, but during the purchase process, the two items appear as a single gross total sum (including taxes),
in accordance with Article 6 (1) of Directive 2011/83/EU and Sections 11 (1)–(2) of Government Decree 45/2014 (II.26.), as the default display of the service and the final amount to be paid.

The inseparable parts of the vehicle registration service (in addition to the official registration of road use authorization) are the following:

  • SMS notification of successful registration

  • 24/7 continuous customer service

  • Comfortia replacement guarantee service (see Section 4.1)

  • Auxil fine management service (see Section 4.2)

Applicable law: Article 6 (1) of Directive 2011/83/EU.
* In the case of Hungarian highway vignettes, the service is governed by Section 4.1.1 of the GTC, therefore this point does not apply.

2.2 Ordering the service

During the ordering process, the customer must provide all data required by the relevant toll system. These typically include the vehicle category, country code (license plate prefix), the license plate number itself, the planned start date and duration of road use, the area (country or region) to be covered by the highway vignette, as well as the customer's contact details (e-mail address, phone number). Certain countries may require additional data (e.g., chassis number, passport number, name); these extra data requirements are not based on the operator's decision but are dictated by the official toll system of the given country.
Details of data processing are described in the Privacy Policy (available via specific links depending on the language - in the footer).

2.3 Service fee and payment

The summary window appearing on the checkout interface contains an overview of the data provided during the order, as well as the total vehicle registration fee for the given transaction (which also includes the official fee for road use authorization). Thus, a single, lump-sum gross total appears on the interface. This amount includes all applicable costs and taxes; the customer will not face any further fees during the subsequent steps of the payment process or thereafter. The transaction does not involve any automatic or recurring subscriptions, and there are no hidden subsequent fee deductions.

In the final step, the bank payment page appears, where the total amount payable and the currency are displayed again. This ensures that the customer is informed of the total amount payable and the currency one last time for confirmation before finalizing the payment.

Applicable laws: Directive (EU) 2015/2366 of the European Parliament and of the Council (PSD2), Directive 2011/83/EU (consumer rights), national transposition of the EU Directive (2005/29/EC).

2.4 Services and place of performance

a) For road use authorizations valid in Member States of the European Union, the Service Provider acts as an agent on behalf of the national toll service providers, intermediating the service for the provided vehicle data.
In this context, the VAT rate applicable to the online administration and convenience service provided by the Service Provider corresponds to the VAT rate of the country where the highway is located.

b) For road use authorizations valid in countries outside the European Union – Belarus, Moldova, and Switzerland – the performance is defined as taking place in a third country.
In these cases, the VAT rate applicable to the online administration and convenience service provided by the Service Provider is the VAT rate of the country where the Service Provider is headquartered.

c) Tax rates applicable to the service:
Belarus – 27% VAT (Hungarian VAT rate of the Service Provider's headquarters), Moldova – 27% VAT (Hungarian VAT rate of the Service Provider's headquarters), Switzerland – 27% VAT (Hungarian VAT rate of the Service Provider's headquarters),
Austria – 20%, Czech Republic – 21%, Romania – 21%, Slovenia – 22%, Bulgaria – 20%, Lithuania – 21%, Slovakia – 23%.

Applicable laws:
– Article 31a (2) j) of Implementing Regulation (EU) 282/2011 of the European Union
– Article 47 of Directive 2006/112/EC of the European Union

Acceptance of the registration service takes place by checking the mandatory checkboxes on the checkout interface.

The service provider intermediates the road use authorization as an agent on behalf of and under the mandate of the customer in favor of the following issuers:

Austria – ASFINAG, Schnirchgasse 17 (Austro Tower), Vienna, 1030
Czech Republic – State Fund for Transport Infrastructure (SFDI), Sokolovská 1955/278, Prague 9, 19000
Romania – National Company for Road Infrastructure Administration (CNAIR S.A.), Dinicu Golescu Blvd. 38., Bucharest (District 1), 010873
Slovenia – DARS d.d., Ulica XIV. divizije 4., Celje, 3000
Slovakia – Slovak Road Administration (SSC), Dúbravská cesta 115/22, Bratislava – Karlova Ves, 84104
Bulgaria – Road Infrastructure Agency – National Toll Administration, Nikola Petkov Blvd. 86., Sofia, 1618
Switzerland – Federal Office for Customs and Border Security (BAZG), Taubenstrasse 16., Bern, 3003
Moldova – State Road Administration, Bucuriei Street 12A, Chisinau, 2004
Lithuania – Via Lietuva AB (Lithuanian Road Administration), Kauno Street 22-202, Vilnius, 03212
Belarus – Belavtodor Main Directorate, Zagorodny Lane 58A, Minsk, 220073

* The sale of Hungarian highway vignettes is based on the centralized mobile sales service of Nemzeti Mobilfizetési Zrt.

3.1 Performance of the service

Upon successful payment, the operator immediately begins processing the order in the system of the respective target country. Simultaneously, the customer sees a countdown window on the interface indicating the expected processing time and receives an automatic e-mail notification at the provided e-mail address acknowledging the initial order.

This confirmation clearly indicates that the performance of the service – i.e., vehicle registration – has begun, but also that until the next (final) confirmation arrives, the service is not yet complete and the road use authorization is pending.
The typical processing time is 1–8 minutes (maximum ~16 minutes); under exceptional circumstances (e.g., an overloaded external system), it may take longer.

If the service cannot be fulfilled within the waiting period and this would cause an unreasonably unacceptable delay for the customer (e.g., significant extra waiting on the road due to an external toll system error), the operator automatically cancels the order. In such cases, the customer receives a cancellation notification via e-mail and SMS; the financial transaction is reversed (crediting the full amount paid by the customer), and the issued receipt is marked as canceled. The system also temporarily prevents repurchasing under the same conditions to avoid duplicate orders from repeated attempts.

Once the successful vehicle registration is completed in the target country's toll system, the customer promptly receives the final e-mail confirmation verifying the fulfillment of the service. This contains the detailed data of the order, along with a link in a separate e-mail to access (download) the financial document (invoice or receipt).

The contract is considered fulfilled at the exact moment the operator has fully executed the vehicle registration requested by the customer – meaning the necessary vehicle data has been entered and validated in the official electronic registry of the road management authority, the road use authorization has been obtained, and a confirmation has been sent to the customer. At this point, the operator also notifies the customer via SMS at the provided phone number, thereby preventing misunderstandings due to e-mail delivery errors and ensuring multichannel communication inherent to the service's nature.

The toll regulations of some countries do not allow so-called "top-up purchases" to be executed, even in the case of partial overlap. This means that if the Customer purchases a toll for a period that partially overlaps or coincides with an already covered or ongoing validity period, the system does not allow the extension or supplementation of the previous toll. In such cases, the validity of the purchased toll automatically begins after the expiration of the previous authorization, precisely for the duration recorded and paid for in the Order.

It is important to emphasize that in this case – due to local laws and the constraints of the given country's official toll management system – refunds are not possible.
By placing the Order, the Customer explicitly acknowledges and accepts that any time shift arising from the above circumstances falls outside the Operator's scope of responsibility and does not establish a basis for a refund claim.

3.2 Financial document

Simultaneously with the fulfillment of the order – in a separate e-mail – a link to the financial document (invoice or receipt) is sent to the customer. If the customer did not check the "I request an invoice" checkbox during the purchase and did not provide billing details, the system automatically issues a receipt.

Applicable laws: Article 226 of the EU VAT Directive (2006/112/EC), as well as Section 166 (1) and Sections 169–171 of the Hungarian VAT Act (Act CXXVII of 2007).

The customer may see an itemized breakdown of the transaction costs (net amount, passed-on taxes, etc.) on the received financial document (this may vary by country), which does not contradict the fact that they were informed about the prices as a gross final sum during the purchase (Section 2.3).
Due to its tax obligations, the operator is required to indicate the tax base of the transaction, the applied tax rate, and the amount of passed-on tax on the issued invoice.
During the purchase, by actively checking a mandatory checkbox, the customer declares that they have familiarized themselves with the exact content of the purchase (especially the vehicle registration service and its total payable amount) and have thus received full information about the service before concluding the contract.

The service provider is unable to issue invoices for tax reclamation purposes. When filling out the billing details on the checkout page, the customer declares that they are using the service as an ultimate consumer.

Any corrective or invalidating invoice (or a document equivalent to an invoice) issued by the Service Provider (at the customer's request or due to technical reasons) modifies or invalidates the data of the original invoice in accordance with Section 170 of the VAT Act.
The Customer acknowledges that they are obliged to record the state according to the latest valid document in their bookkeeping.

Applicable law: Act CXXVII of 2007 on Value Added Tax (VAT Act), especially the provisions of Section 166 (1) and Sections 169–171, Articles 369a–369k of Directive 2006/112/EC.
* In the case of purchasing a Hungarian highway vignette, this clause does not apply.

3.3 Access to invoice and receipt

Following a successful purchase (typically within a few minutes), the system sends a download link for the invoice/receipt via e-mail. Before downloading, the system asks the customer for a CAPTCHA robot verification and e-mail confirmation.
The financial document is available via the provided link for 365 days from the date of purchase.

Applicable law: Article 5 (1) f) of Regulation (EU) 2016/679 (GDPR) of the European Parliament and of the Council, the principle of data integrity and confidentiality.

4.1 Comfortia

The Comfortia add-on service provides value-added features beyond the baseline registration services, to which the customer is entitled as follows:

  • License plate typo correction: Free modification of an accidentally mistyped license plate for a current or future road use authorization (one occasion).

  • Country code correction: Free modification of an incorrectly provided country code for a current or future road use authorization (one occasion).

  • Vehicle category modification: Modification of a wrongly selected vehicle category for a current or future road use authorization (one occasion) – even if the new category entails a higher fee (the price difference is covered by the operator).

  • Destination country modification: Modification of a wrongly selected destination country for a current or future road use authorization (one occasion) – even if such a modification is not possible in the normal procedure due to differing systems between countries.

  • Validity start date modification: Modification of an incorrectly provided start date for a current or future road use authorization (one occasion).

  • Protection against partial typos: Automatic and, if necessary, manual system checks against obvious data entry errors.

  • Cancellation (storno) option: Claiming a refund (full reimbursement) of the fee for a future road use authorization no later than 24 hours before the start of its validity. * (Except for annual highway vignettes, see below.)

* The 24-hour deadline is not a limitation of the statutory right of withdrawal, but a refund option voluntarily provided by the operator, available before the start of the service, which is valid for the entirety of the service regardless of the original vignette issuer's own conditions.
In the case of an annual highway vignette, cancellation is not possible, but a replacement can be requested!

The protection system against partial typos ensures that if the customer makes an obvious error when entering data, it is first filtered automatically by the system, followed by manual intervention on a secondary level if necessary. In such cases, the operator's administrator is entitled to request clarification (correction data) from the customer, or if the typo can be clearly identified and corrected, may perform the necessary modification without the customer's involvement. This service element helps in legally avoiding fines (e.g., ensuring a registration does not become invalid due to a typo).

A maximum of two different Comfortia correction requests can be validated for one order, on one occasion (per transaction). Activating the protection against partial typos does not count towards the correction request limit.

All additional costs arising within the framework of Comfortia (e.g., potential human administration, registering a new vehicle and its toll fee, surcharge for upgrading to a higher category, repeated bank charges, SMS, currency exchange losses) are entirely borne by the operator.
Comfortia requests submitted via the support ticketing system are usually processed and executed within 10–25 minutes.

The Comfortia service is a guarantee provided voluntarily by the operator, which does not affect or limit the customer's statutory rights (e.g., damage claims actionable in the case of defective performance)
* In the case of Hungarian highway vignettes, the service is governed by Section 4.1.1 of the GTC, therefore this point does not apply.

4.1.1 Optimum package (exclusive value-added service)

During the purchase of a Hungarian highway vignette, the road use fee (E-vignette) can exclusively be purchased as part of the Service Provider's Optimum package. The Optimum package is an additional service package offered by the Service Provider to the Customer on top of the NMFR baseline service, qualifying as an exclusive value-added service according to Section 3.2.1 of the Business Regulations for Resellers (VÜSZ) of Nemzeti Mobilfizetési Zrt.

If the Customer does not wish to use the Optimum package, they can interrupt the order at any time without legal consequences and continue the purchase process via the link provided alongside the basic information, pointing to the central sales page of Nemzeti Mobilfizetési Zrt., without the Optimum package.
The Service Provider clearly draws attention to this option at the beginning of the purchase process and provides a direct redirection link to the central interface of Nemzeti Mobilfizetési Zrt.

The price of the Optimum package varies depending on the selected E-vignette type (daily, weekly, monthly, annual) and vehicle category. The exact amount is displayed in the checkout step of the purchase process, prior to finalizing the payment, separately from the E-vignette fee.
This itemization is also displayed separately on the receipt or invoice issued to the Customer. The price of the Optimum package changes exclusively based on the vehicle type and the selected period and territory.
The Optimum price known to the Customer will appear unchanged in subsequent purchases under the same conditions (same E-vignette type and vehicle category).

The Optimum package includes the following service elements:

a) Typo correction: The Customer is entitled to request a free modification of the license plate included in the order within 60 (sixty) calendar days after the order is fulfilled, on one occasion and regarding a single order, provided there is a typo or other clerical error attributable to the Customer in the provided license plate.
For typos, the service provider reserves the right to refuse the replacement if the extent of the typo affects more than 3 characters, thereby giving the impression of another vehicle's license plate.

b) Destination country modification: The Customer is entitled to request a free modification of the destination country (territory of validity) included in the order within 60 (sixty) calendar days after the order is fulfilled, on one occasion and regarding a single order.

c) Cancellation and full price refund: The Customer is entitled to cancel the order and request a refund of the total paid consideration (the combined final amount of the E-vignette fee and the Optimum package fee) provided the cancellation request is submitted in writing to the Service Provider at least 24 (twenty-four) hours before the start of the E-vignette's validity.
This right to a refund cannot be enforced in the case of the annual highway vignette product, given its special nature and sales conditions.

d) SMS notification: The Service Provider sends automatic SMS notifications to the phone number provided by the Customer regarding essential events related to the order, specifically a successful order, the approaching expiration of the E-vignette, and the termination of validity, in the interest of the Customer's traffic safety and information.

Using the Optimum package is the Customer's free decision. The services included in the Optimum package possess independent economic value, go beyond the content of the NMFR baseline service, and can only be accessed by the Customer at the Service Provider as part of the Optimum package.
If the Customer does not wish to utilize the Optimum package, the Service Provider ensures access to the NMFR baseline service via another reseller through a direct link placed in the first step of the purchase process, leading to the central sales interface of Nemzeti Mobilfizetési Zrt.

The service provider does not charge a convenience fee during the purchase.

4.2 Auxil

The Auxil add-on service is a feature provided as part of the vehicle registration service ordered here, which provides legal assistance for cases where the customer is fined for a reason directly related to the service ordered here.
Typical reasons may include:

  • Retrospective purchase: The road use authorization was not purchased before entering the toll road section (or beyond the grace period), resulting in a fine.

  • Mistyped data: A fine imposed due to mistyped or incorrectly provided vehicle data (e.g., license plate or country code typo) during the order.

  • Incorrectly provided vehicle category: The road use fee was not paid in the correct category applicable to the vehicle, resulting in a fine.

  • Incorrectly selected destination country: Highway vignette registration swapped for the wrong destination country.

  • Wrong country code: Providing the wrong country code (nationality) at the time of purchase, leading to a fine against the vehicle or its owner.

In these cases, the customer is entitled to contact the operator with the fine documentation at any time within 180 days of the order.
In such a case, the customer must submit the official fine notice/payment slip and all relevant documents; subsequently, they may request the active legal intervention of the operator.
In such instances – involving its external legal partners if necessary – the operator acts as an authorized representative before the competent authority: it can submit an appeal, initiate a payment extension or installment plan, or request a reduction of the fine amount on equity grounds.

In certain individual, equitable cases, the operator may even reimburse the fine amount to the customer (up to a limit of 300 EUR) – even if the fine originated solely from the customer's error. Such compensation can exclusively take place if, after considering all the circumstances of the case, the operator concludes that a delay or error in the service provided to the customer might have contributed to the fine, or other equity reasons justify it. Favorable adjudication of this nature is not automatic, there is no specific promise for it, and every case is investigated individually.

Utilizing the Auxil service does not affect the consumer's rights to remedies under general laws. The assistance provided by Auxil is a voluntary undertaking by the operator, supporting the customer's procedure before the authority, but it does not guarantee the cancellation or reduction of the fine.
Auxil does not apply to cases where the customer enters road sections for which their order was not and could not have been valid (e.g., extra toll sections, toll sections of bridges or tunnels).
* In the case of Hungarian highway vignettes, the service is governed by Section 4.1.1 of the GTC, therefore this point does not apply.

5.1 Customer's responsibilities

The successful execution of the payment transaction does not in itself mean that the road use authorization has become valid – the validity of the highway vignette is only established when all necessary confirmations sent by the system have arrived, and the customer has checked the data on them (vehicle data, personal data, date, country, etc.) and found them to be correct. Receipts and invoices (proof of payment, transaction IDs) do not in themselves authorize road use.

In the event of a fine or other damage claims, only an actually validated road use authorization (or the lack thereof) can serve as the basis for asserting a claim. Entering a toll road section is only permitted if the necessary proof of electronic authorization is available to the customer and is valid, and its data matches the information provided during the purchase.

The operator fulfills every order based on the data provided by the customer and is not obliged to investigate whether the customer already had a valid authorization for the same - or overlapping - period for the given vehicle, or whether the provided vehicle category, country code, and license plate are correct.
However, during data entry, the system frequently performs technical syntax checks on the format of the license plate, and if it suspects that the customer mistyped the license plate or swapped the "own country" and "destination country", it displays a warning – thereby aiding correct data entry.

The customer bears full responsibility for the accuracy of the data they provide and acknowledges that the operator is not liable for errors resulting from this (e.g., fines due to an incorrectly designated category, invalidity factors due to mistyped license plates, wrong country codes, wrong destination countries).

The customer is not entitled to demand a refund from the operator by claiming that they already possessed a valid road use authorization for the given vehicle and period (partially or with overlap), or that the service could have been obtained elsewhere (e.g., at another reseller or directly on the state platform) at a more favorable price.

Checking validity is always the customer's responsibility. The customer is also responsible for waiting for the fulfillment of the service and only using the toll road section in possession of a valid authorization.

The customer is responsible for accepting the fulfillment of the ordered service – based on the above notifications – provided it was executed in accordance with the provided data. If the customer is uncertain and does not verify validity, repeating an order multiple times, and all of them are fulfilled, the fees for duplicate purchases cannot be reclaimed, unless the duplication demonstrably resulted from a technical error in the system, or if the law dictates otherwise.

In the case of repeated, unjustified multiple purchases, the operator may decide out of equity to refund the duplicate items, but it is not obligated to do so. If the customer repeats the order without consultation before the expiration of the protective limit indicated by the system (see Section 3.1) and it is fulfilled, the damages resulting from the multiple purchases are borne by the customer.

In the case of Romanian highway vignettes (rovinieta, toll), there is no option to modify a mistyped chassis number locally; the customer must manage this by presenting the documents and submitting an application to the Romanian toll authority.
To prevent typing errors for the rovinieta, we provide a separate warning window to confirm the chassis number, just as we do for license plates in other cases.

5.2 Disputing the order, complaints

During the purchase process, the customer encounters elements requiring active confirmation (checkboxes) in accordance with Directive 2011/83/EU, the acceptance of which is a prerequisite for finalizing the order. The purpose of these elements is to ensure that the customer gets acquainted with and explicitly accepts the GTC, the Privacy Policy, and other mandatory declarations before concluding the contract. On the Checkout interface and the bank payment page, the total final amount to be paid – in a lump-sum format including taxes – clearly appears at least twice (along with the indication of the currency). Due to tax regulations, items may be listed separately on the invoice/receipt, but this does not affect the validity of the final amount communicated as a whole during the purchase.

Generally, after the completion of the purchase, the customer is not entitled to dispute the transaction amount or the level of the charged fee, provided they clearly saw and approved them before payment. Partial or full refunds cannot be demanded on the grounds that the service was available elsewhere for free or cheaper, or that the customer did not read the terms, misunderstood the price or the currency, or no longer wishes to use the service for any reason.

It is the customer's responsibility to wait for the service to be fulfilled and only depart for a toll road section afterward – in possession of a valid authorization. The rules regarding special, extra toll sections of individual countries (e.g., bridges, tunnels) must also be taken into account; the operator is not liable for damages resulting from ignoring these. The operator often sends information about such extra toll sections alongside the relevant order, but the customer must primarily bear the local rules in mind, and if they encounter
signs, road markings, barriers, gates, or payment terminals while traveling indicating that a special fee must be paid (meaning the national or county highway vignette is not valid for that section), they may only use it at their own risk, and cannot hold the operator liable for failing to do so.

6.1 Right of withdrawal

Statutory right of withdrawal: Pursuant to Directive 2011/83/EU and Government Decree 45/2014 (II.26.), the consumer is generally entitled to a 14-day right of withdrawal in the case of distance contracts. However, if the customer explicitly consented to the immediate commencement of the service during the purchase – by checking the corresponding checkbox – and acknowledged that they lose their right of withdrawal after the full performance of the service, the right of withdrawal ceases upon the fulfillment of the service. Given that the operator immediately begins and executes the vehicle registration following payment, the fulfillment of the service typically occurs within minutes, so the right of withdrawal ceases simultaneously with performance.

Applicable laws: Article 16 (a) of Directive 2011/83/EU (withdrawal exception for fully performed services) and Section 29 (1) a) of Government Decree 45/2014 (II.26.).

Comfortia cancellation option (voluntary benefit): In addition to the statutory right of withdrawal, the operator voluntarily provides the following cancellation option under the Comfortia service (Section 4.1):

(A) If the road use authorization has not yet become valid: In this case, the purchase can be canceled before the start of the authorization's validity. The cancellation must be initiated on the online contact form; subsequently, the operator sends a cancellation declaration to be filled out, which the customer must sign by hand and return in photographed or scanned format at least 24 hours before the start of validity. Once the declaration is received, the full amount paid is automatically refunded to the bank account or payment method used during the purchase (providing a separate account number is not possible). The refund process starts within a few hours of receiving the cancellation declaration; the credit is expected to appear within 1–3 business days, depending on the payment service provider. In some cases, the refund does not appear on the statement as a new item, but the status of the original transaction changes to "reversed".

If the customer properly submits their cancellation declaration at least 24 hours before the start of validity, the full paid amount will be refunded.

(B) If the road use authorization has already become valid: An already valid (active) road use authorization cannot be canceled and is non-refundable.

Modifications in such cases are only possible within the limited scope of the Comfortia service (Section 4.1).
* In the case of Hungarian highway vignettes, the service is governed by Section 4.1.1 of the GTC, therefore this point does not apply.

6.2 Contact

In the footer of the site, a direct contact option is provided to the permanent customer service (online contact form). Customer service is available every day of the year, 24 hours a day; the average response time is within 1–15 minutes (depending on traffic volume). After selecting the appropriate support menu, the customer can also indicate if their order has not arrived within the usual time. In such cases, the operator resends all previous confirmation e-mails (typically three different messages) and repeats the dispatch of the SMS notification. This function can only be used once for a given order; if the confirmations still do not arrive after this, the customer can open a new support ticket to report the problem. Incoming support tickets are normally investigated by the system within 1–15 minutes, followed by prompt action and a response depending on the nature of the problem.

Contact can generally be made from any valid e-mail address (accepted by the system). For privacy and security reasons, however, we can only handle inquiries that can be credibly linked to a valid order registered in our system.

Requests, complaints, or claims submitted on behalf of someone else or from an e-mail address different from the order cannot be processed – even if the requester identifies themselves as a family member, proxy, administrator, or other representative. Such so-called cross-referenced administration is rejected, unless the actual (original) customer has previously provided clear, written consent to the representative procedure of the given person, and the documents proving the right of representation are attached upon submitting the request (in signed format, compliant with necessary data protection conditions).

The operator – while directly fulfilling its legal obligations – can freely choose its communication channels.
We do not provide a phone customer service number or a unique e-mail address; contact is maintained through the online contact form available on the platform.
Thereby, the operator fully complies with the relevant legal requirements – especially Article 5 (1) c) of Directive 2000/31/EC (direct electronic accessibility) and Article 21 of Directive 2011/83/EU (rules on fees for telephone contact).

During certain periods, a pop-up "chat" window may also appear on the user interface for quick contact; however, its absence or temporary unavailability cannot be demanded, as it is an ad-hoc supplementary channel primarily meant for information and guiding new visitors.

Following a successful order, it is necessary to wait for its fulfillment (service execution usually takes 1-8 minutes); until then, it is not possible to write a support ticket relating to the same order (e.g., "I haven't received my order").
Considering that an incoming order goes into the processing queue, it is also not possible for the customer to request an immediate modification or cancellation during processing, before the queued order is fulfilled.

Requests for modification can be submitted one minute after the order has been fulfilled (SMS, e-mail sent), taking Comfortia (4.1) into consideration.

6.3 Complaint handling and communication

The operator investigates all incoming complaints and refund requests on their merits, and informs the customer in writing with justification about the outcome. The method, tone, or format of submitting the complaint does not influence its substantive assessment.

However, the operator reserves the right to restrict communication to written, documented channels in the case of inquiries containing threats, harassment, defamation, or false statements, and to take steps provided by law to protect its legitimate interests. This measure does not affect the substantive investigation of the complaint and does not limit the customer's options for legal remedies, including the right to turn to customer service, a conciliation body, the consumer protection authority, or a court.

Applicable laws: Relevant provisions of Directive 2013/11/EU (ADR), Government Decree 45/2014 (II.26.), and Section 2:45 of Act V of 2013 (Civil Code) (right to honor and reputation).

6.4 Bank chargeback procedure

In case of a dispute, complaint, or detected error, the operator recommends that the customer contact customer service first, as the vast majority of issues can be resolved most quickly through direct consultation. This recommendation does not affect and does not limit the customer's right to turn directly to their card-issuing financial institution, the conciliation body, the consumer protection authority, or the court.

If a bank chargeback procedure is initiated, the operator responds to the inquiry of the payment service provider with the available documents – especially the order data, the sent confirmations, and proof of fulfillment – and asserts its standpoint in the procedure within the legal framework. The operator does not attach any extra fees, costs, or sanctions to the customer's detriment for initiating a chargeback procedure.

Applicable laws: Provisions on disputing payment transactions of Directive (EU) 2015/2366 (PSD2), as well as Directive 2013/11/EU (ADR).

7.1 Operator's responsibilities

The decision to issue a road use authorization (highway vignette) is exclusively made by the competent toll management authority of the given country, based on national laws, decrees, and internal procedural rules. The operator has no influence over this decision and is not a contracting party to the legal relationship established between the customer and the competent authority: it solely performs the registration in the authority's electronic system on behalf of the customer and with the data provided by them. The operator is not liable if the competent authority rejects the registration, processes it with delay, suspends its system, or subsequently modifies, limits, or revokes an already issued authorization; in these matters, the customer can turn directly to the competent authority. If the vehicle registration fails due to reasons arising within the authority's scope of responsibility, the operator refunds the total amount paid by the customer to the original payment method.

The operator is not liable for damages caused by incorrectly or inaccurately provided data by the customer (e.g., mistyped license plate, incorrectly designated vehicle category, etc.), nor if the customer did not wait for the arrival of the confirmations or failed to check their content.
The operator is also not responsible for delivery errors regarding notifications, provided they occurred due to incorrect contact details given by the customer (e.g., mistyped e-mail address or phone number), assuming the system's feedback indicated the delivery was otherwise successful.
If the ordered vehicle registration cannot be fulfilled for objective reasons, the operator is solely liable for transferring back the amount paid by the customer, refunding it to the customer's original payment method.

The operator undertakes to expertly record the orders in the competent official registries based on the provided data within the timeframe indicated by the countdown timer, and sends a detailed confirmation of fulfillment to the customer. The operator investigates technical errors or anomalies arising within its sphere of responsibility without undue delay and, if necessary, provides a correction, repeated fulfillment, or a proportionate fee refund to the customer.

The operator is obliged to perform data processing in accordance with applicable data protection laws – particularly the GDPR – and to maintain adequate technical and organizational measures for this purpose.
* In the case of Hungarian highway vignettes, this section is governed by Section 4.1.1 of the GTC; there the operator acts as an official reseller of Nemzeti Mobilfizetési Zrt.

7.2 Miscellaneous provisions

If any provision of this document is deemed invalid, unlawful, or unenforceable, it shall not affect the validity, legality, or enforceability of the remaining parts of the GTC. In such an event, the provision in question shall be replaced by or interpreted in accordance with a provision closest to the original intent of the parties and the applicable laws.

The failure of the operator to exercise any right or entitlement shall not be considered a waiver of that right. The operator's waiver of any right is valid exclusively if explicitly stated in writing.
The fact that the operator does not strictly enforce a certain contractual stipulation in a given instance does not mean that it waives its future application.

The use of the platform and the ordering of the service by the customer assumes knowledge and acceptance of the possibilities, operations, technical limitations, and risks of online purchasing, furthermore that the customer experienced no errors in the platform's operation, saw and was able to interpret all necessary data regarding information display, and understood and accepted the informational text of the checkboxes required during the purchase.

The GTC is also available as multilingual information, partly utilizing AI translation. In case of discrepancy or legal dispute, the Hungarian version shall be considered primary and binding.

7.3 Applicable laws

This contract and service are governed by the applicable laws of the European Union and – in the case of performance in Hungary – Hungary. In particular, the following legal sources are authoritative and form the background of the GTC:

  • Directive 2011/83/EU – on consumer rights (pursuant to Article 16 (a) of the directive, the consumer does not have the right of withdrawal in the case of a fully performed service)

  • Directive 2000/31/EC – on electronic commerce (with special regard to information obligations under Article 5)

  • Directive (EU) 2015/2366 (PSD2) – on payment services (with special regard to strong customer authentication and secure payment requirements)

  • Directive 2006/112/EC – on the common system of value added tax (VAT Directive)

  • Regulation (EU) 2016/679 (GDPR) – the General Data Protection Regulation (principles and security requirements of personal data processing)

  • Act V of 2013 (Civil Code) – the Civil Code (general rules concerning contracts and liability for damages)

  • Directive 2005/29/EC – on unfair commercial practices (prohibition of deception and aggressive practices against consumers)

  • Directive 2013/11/EU (ADR) – on alternative dispute resolution for consumer disputes (conciliation body procedure)

  • Government Decree 45/2014 (II.26.) – on the detailed rules of contracts between consumers and businesses (domestic implementation of Directive 2011/83/EU)

  • Regulation (EU) 2022/2065 (DSA) – the Digital Services Act, with which the operator – as an information society service provider – aligns its operations, although the platform does not qualify as an online intermediary platform under the DSA.

  • Enforcement of rights, complaint handling: The customer can turn to the operator's customer service with their complaint (Section 6.2). If the consumer dispute is not resolved despite consultation, the customer can turn to the conciliation body (alternative dispute resolution) competent for their place of residence, or initiate court proceedings. The online dispute resolution platform (ODR) operated by the European Commission can also be used to resolve the dispute (availability: https://ec.europa.eu/consumers/odr).

Updated: 2026.07.31.