General Terms and Conditions

Table of Contents

1.1 Introduction
1.2 Legal basis of the contract
1.3 Company details
1.4 Platform services
2.1 Content of the registration service
2.2 Ordering the service
2.3 Service fee and payment
2.4 Services and place of performance
3.1 Performance of the service
3.2 Financial document
3.3 Access to the invoice and receipt
4.1 Comfortia
4.1.1 Optimum package
4.2 Auxil
5.1 Scope of the customer's responsibility
5.2 Disputing the order, complaint
6.1 Right of withdrawal and termination
6.1.1 Model information on withdrawal/termination
6.1.2 Model withdrawal/termination declaration
6.2 Contact
6.3 Complaint handling and communication
6.4 Bank chargeback procedure
7.1 Scope of the operator's responsibility
7.2 Miscellaneous provisions
7.3 Applicable legislation

1.1 Introduction

The scope of these General Terms and Conditions extends to all domain names (URL addresses) providing the official availability of the website (independent international vehicle registration intermediary portal), including the mobile applications and subdomains connected to the system, as well as the network services and interfaces related thereto.

Applicable legislation: Directive 2011/83/EU of the European Parliament and of the Council (on consumer rights) and Directive 2000/31/EC (on electronic commerce), as well as the related national legislation.

1.2 Legal basis of the contract

The customer (buyer, visitor, user) is obliged to become acquainted with and acknowledge this document if they order a vehicle registration intermediary service on this portal.
Finalising the order by payment shall be deemed acceptance of these General Terms and Conditions (GTC).

During the main steps of the purchase, the customer encounters checkboxes which concisely contain the most important information, and furthermore provide a direct click-through option to this document as well as to other legally prescribed information notices.
Ticking these checkboxes is a precondition for finalising the order, therefore their active selection qualifies as an express legal declaration made by the customer with regard to acceptance. Acceptance by the customer – pursuant to Article 6(1) and (4) of Directive 2011/83/EU – shall also have legal effect if the operator has made the terms easily accessible and the acceptance took place in an express manner.

This legal declaration also includes the customer's statement that they acknowledge that the conclusion of the contract entails a payment obligation, and furthermore that they expressly request the commencement of the performance of the service before the expiry of the termination deadline, and acknowledge that following the full performance of the service they lose their right of termination pursuant to Section 29(1)(a) of Government Decree 45/2014 (II. 26.) (see point 6.1).

The label of the button serving to finalise the order – in accordance with Section 15(2) of Government Decree 45/2014 (II. 26.) – clearly indicates that the order entails a payment obligation.

The content of the contract is determined jointly by the mandatory legal provisions and this document. The GTC set out the rights and obligations of the parties, the conditions for the conclusion and performance of the contract, the payment rules, the liability provisions, as well as the rules on withdrawal and legal remedies.

1.3 Company details

  • Enternova Kft. H-2161, Csomád, Szent István utca 48.; Tax number: 24892955-2-13 Company registration number: 13 09 186967
    E-mail: [email protected]
    Google - Government documents and official services identification number: 5-6127000034822/A

Hosting provider: Tárhely.Eu Szolgáltató Kft., 1144 Budapest, Ormánság utca 4. X. em. 241., [email protected]

Hereinafter: operator (service provider, agent, intermediary).

* The sale of the Hungarian e-vignette is based on the centralised mobile sales service of Nemzeti Mobilfizetési Zrt.
Display link to the government website

1.4 Services of the platform

The online system provides an independent, international vehicle registration intermediary service, which enables the registration of motorway usage fees for several countries on a single, unified interface.
The purpose of the service is to provide users with fast, secure and convenient registration through a multilingual interface, various payment methods and continuously available customer support.

The operator is not a state body, not an authority and not the official portal of the competent toll operator; it provides the service as an independent intermediary or – where it holds a separately indicated authorisation – as a reseller.

The term "e-vignette" is a designation commonly used in everyday language; however, the service provided by the platform actually relates to the online registration of road usage entitlement, and not to the provision of a physical e-vignette.
During the purchase process and at various points on the portal, in particular at the mandatory acceptance checkboxes and in the order summary, the system clearly indicates that the subject of the order is the vehicle registration intermediary service.

In the case of certain countries, the system may hold official partner status, of which clear information is displayed on the interface during the purchase process. For example, official NMFSZ reseller.
If no such indication is visible in a given segment, the operator acts as an autonomous, independent intermediary in respect of the country concerned, on the basis of the mandate given with the data of the vehicle in question, by entering the provided data into the official toll register.
The operator does not examine the relationship between the person initiating the order and the specified vehicle; the vehicle registration mandate may be initiated by anyone, regardless of their relationship to the vehicle.

2.1 Content of the registration service

The platform's vehicle registration intermediary service consists of two inseparable elements: (a) the vehicle registration administration and (b) the entry of the road usage entitlement into the official toll register.
The operator charges a vehicle registration fee; on the interface, the default display of the service and the final amount payable is the gross price including tax, in accordance with Article 6(1) of Directive 2011/83/EU and Section 11(1)–(2) of Government Decree 45/2014 (II. 26.).

The inseparable parts of the vehicle registration intermediary service (in addition to the entry of the road usage entitlement into the official toll register) are the following:

  • SMS notification of successful registration

  • 24/7 continuous customer support

  • Comfortia replacement guarantee service (see point 4.1)

  • Auxil fine management service (see point 4.2)

Applicable legislation: Article 6(1) of Directive 2011/83/EU.
* In the case of the Hungarian e-vignette, the service is governed by point 4.1.1 of the GTC, therefore this point does not apply.

2.2 Ordering the service

When placing an order, the customer is obliged to provide all data required by the relevant toll system. These generally include the vehicle category, the country code (licence plate prefix), the licence plate number itself, the intended start date and duration of road use, the area to be covered by the e-vignette (country or region), as well as the customer's contact details (e-mail address, telephone number). Certain countries may require the provision of additional data (e.g. chassis number, passport number, name); these additional data requirements are not based on the operator's decision, but on the regulations of the given country's official toll system.
The details of data processing are set out in the Privacy Policy (available at: link differs by language – in the footer).

2.3 Service fee and payment

The summary window displayed on the checkout page contains an overview of the data provided during the order, as well as the total vehicle registration fee applicable to the given transaction (which also includes the official fee of the road use authorisation). This amount includes all costs and taxes incurred; the customer will not be charged any further fees either during the subsequent steps of the payment process or thereafter. The transaction does not involve any automatic or recurring subscription, and no hidden charges will be applied at a later date.

In the final step, the bank's payment page appears, where the total amount payable and the currency are displayed once again. This ensures that, before finalising the payment, the customer is informed once more, by way of confirmation, of the total amount payable and the currency used.
Applicable legislation: Directive (EU) 2015/2366 of the European Parliament and of the Council (PSD2), Directive 2011/83/EU (consumer rights), the national transposition of the EU Directive (2005/29/EC).

2.4 Services and place of performance

a) In the case of road use authorisations valid in the Member States of the European Union, the Service Provider acts on behalf of the customer in an agency (intermediary) capacity, and carries out the registration of the vehicle data provided in the system of the national toll service provider. This intermediary capacity does not mean that the Service Provider is the official portal of the authority concerned – with the exception of Hungary, where the Service Provider is an official reseller of NMFSZ (National Toll Payment Services Plc.).
Accordingly, in the performance of the online administration and convenience service provided by the Service Provider, the value added tax rate of the given country shall apply.

b) Road use authorisations valid in countries outside the European Union – in Belarus, Moldova and Switzerland – qualify as performance in a third country.
In these cases, the value added tax rate of the country of the service provider's registered office shall apply to the online administration and convenience service provided by the service provider.

c) Tax rates applicable to the service:
Belarus – 27% VAT (Hungarian VAT rate according to the service provider's registered office), Moldova – 27% VAT (Hungarian VAT rate according to the service provider's registered office), Switzerland – 27% VAT (Hungarian VAT rate according to the service provider's registered office),
Austria – 20%, Czech Republic – 21%, Romania – 21%, Slovenia – 22%, Bulgaria – 20%, Lithuania – 21%, Slovakia – 23%.

Applicable legislation:
– Article 31a(2)(j) of Council Implementing Regulation (EU) No 282/2011
– Article 47 of Council Directive 2006/112/EC

Acceptance of the registration service takes place by ticking the mandatory checkboxes displayed on the checkout interface.

The service provider, acting as an agent on behalf of and in the name of the customer, intermediates the road use entitlement for the benefit of the following issuers:

Austria – ASFINAG Maut Service GmbH (the e-vignette-issuing member of the ASFINAG group of companies; parent company: Autobahnen- und Schnellstraßen-Finanzierungs-Aktiengesellschaft, Schnirchgasse 17, Vienna, 1030), Alpenstraße 99, Salzburg, 5020
Czech Republic – State Fund for Transport Infrastructure (Státní fond dopravní infrastruktury, SFDI), Sokolovská 1955/278, Prague 9, 19000
Romania – National Company for Road Infrastructure Administration (Compania Națională de Administrare a Infrastructurii Rutiere S.A., CNAIR), Bulevardul Dinicu Golescu 38, Bucharest (District 1), 010873
Slovenia – DARS d.d. (Motorway Company in the Republic of Slovenia), Ulica XIV. divizije 4, Celje, 3000
Slovakia – National Motorway Company (Národná diaľničná spoločnosť, a.s., NDS), Dúbravská cesta 14, Bratislava – Karlova Ves, 84104
Bulgaria – Road Infrastructure Agency – National Toll Administration (Агенция „Пътна инфраструктура" – Национално Тол Управление), Bulevard Makedonija 3, Sofia, 1606
Switzerland – Federal Office for Customs and Border Security (Bundesamt für Zoll und Grenzsicherheit, BAZG), Taubenstrasse 16, Bern, 3003
Moldova – National Road Administration (Administrația Națională a Drumurilor S.A.), Strada Bucuriei 12A, Chișinău, 2004
Lithuania – Via Lietuva AB (Lithuanian Road Company), Kauno g. 22-202, Vilnius, 03212
Belarus – Belavtostrada State Institution (Государственное учреждение „Белавтострада"), 4th Zagorodny lane 58A, Minsk, 220073

* The sale of the Hungarian e-vignette is based on the centralised mobile sales service of Nemzeti Mobilfizetési Zrt.

3.1 Performance of the service

Following successful payment, the operator immediately begins processing the order in the system of the relevant destination country. At the same time, the customer sees a countdown window on the interface indicating the expected processing time, and receives an automatic e-mail notification to the e-mail address provided, confirming the preliminary acceptance of the order.

This confirmation clearly indicates that the performance of the service – i.e. the vehicle registration – has commenced, but also that until the next (final) confirmation arrives, the service is not yet completed and the road use entitlement is still pending.
The typical performance time is 1–8 minutes (maximum approx. 16 minutes); in exceptional circumstances (e.g. an overloaded external system) it may take longer.

If the service cannot be performed within the waiting period and this could cause a delay that is reasonably unacceptable to the customer (e.g. significant additional waiting on the road due to an error in the external toll system), the operator automatically cancels the order. In such a case, the customer receives a cancellation notification by e-mail and SMS; the financial transaction is reversed (with the full amount paid by the customer being credited back), and the issued receipt is marked as cancelled. At the same time, the system temporarily prevents repurchase under the same conditions, in order to avoid duplicate orders resulting from multiple attempts.

Upon successful completion of the vehicle registration in the toll system of the destination country, the customer immediately receives a final confirmation and notification, both by e-mail and by SMS, certifying the performance of the service. This contains the detailed data of the order, and, in a separate e-mail, a link for accessing (downloading) the financial document (invoice or receipt).

The contract shall be deemed fully performed at the moment when the operator has fully carried out the vehicle registration requested by the customer – that is, has entered and validated the necessary vehicle data in the official electronic register of the competent toll authority, has obtained the road use entitlement, and has sent a confirmation thereof to the customer. This point in time is also decisive with regard to the termination of the right of withdrawal (see point 6.1). At that time, the operator also notifies the customer by SMS at the telephone number provided, thereby preventing misunderstandings arising from e-mail delivery failures and ensuring the multi-channel information provision required by the nature of the service.

For each order, the system logs, with a time stamp, the fact and the time of the ticking of the mandatory checkboxes, as well as the display of the total amount payable and the currency; these data are available at the customer's request, or as evidence in dispute proceedings (see point 6.4).

The final confirmation e-mail – on a durable medium – contains the information required under Section 11 (1) of Government Decree 45/2014 (II. 26.), as well as the confirmation of the customer's express statement made during the purchase that they requested the commencement of the performance of the service before the expiry of the withdrawal period, and acknowledged that, following the full performance of the service, they lose their right of termination pursuant to Section 29 (1) a) of Government Decree 45/2014 (II. 26.) (Sections 18 and 19 of Government Decree 45/2014 (II. 26.)).

The toll regulations of certain countries do not allow the so-called "top-up purchase" to be carried out, not even in the event of a partial overlap. This means that if the Customer purchases a toll for a period that partly coincides with an already covered period or with a validity already in progress, the system does not permit the extension or supplementation of the previous toll. In such a case, the validity of the purchased toll automatically begins after the expiry of the previous entitlement, for exactly the period recorded and paid for in the Order.

It is important to emphasise that in the above cases of partial overlap – having regard to the constraints of local legislation and of the official toll management system of the given country – no refund is possible.
By placing the Order, the Customer expressly acknowledges and accepts that any shift in time resulting from the above circumstances falls outside the Service Provider's sphere of responsibility and does not give rise to any claim for a refund.
This provision does not affect the provisions of point 5.1: if two or more orders identical in content are fulfilled for the same vehicle, the same country and a fully overlapping period, the unwanted item shall be refunded as set out therein.

3.2 Financial document

Simultaneously with the fulfilment of the order, the link to the financial document (invoice or receipt) is sent to the customer in a separate e-mail. If the customer did not tick the "I request an invoice" checkbox during the purchase, or did not provide billing details, the system automatically issues a receipt.

Applicable legislation: Article 226 of the VAT Directive of the European Union (2006/112/EC), and Sections 166 (1) and 169–171 of the Hungarian VAT Act (Act CXXVII of 2007).

Where applicable (this may vary by country), the customer can see the costs of the transaction itemised on the financial document received.
Due to its tax obligations, the operator is required to indicate on the issued invoice the tax base of the transaction, the applied tax rate and the amount of the passed-on tax.
During the purchase, the customer declares, by actively selecting a mandatory checkbox, that they have familiarised themselves with the exact content of the purchase (in particular the vehicle registration intermediary service and the total final amount payable for it), and thus received full information about the service before concluding the contract.

The place of performance of the service – pursuant to point 2.4 – is generally the given country, therefore the tax content of the document is determined by the rules applicable there. When filling in the billing details on the checkout page, the customer declares that they are using the service as an end consumer; the deductibility of the tax indicated on the document is determined by the tax legislation applicable to the customer, on which the operator makes no statement.*

Any corrective or cancelling invoice (document treated as equivalent to an invoice) issued by the Service Provider (at the customer's request or for technical reasons) modifies or cancels the data of the relevant original invoice in accordance with Section 170 of the VAT Act.
The Customer acknowledges that they are required to record in their accounts the status according to the most recent valid document.

Applicable legislation: Act CXXVII of 2007 on Value Added Tax (VAT Act), in particular the provisions of Section 166 (1) and Sections 169–171, and Articles 369a–369k of Directive 2006/112/EC.
* This provision does not apply in the case of the purchase of a Hungarian e-vignette.

3.3 Access to the invoice and receipt

After a successful purchase (typically within a few minutes), the system sends the download link for the invoice/receipt by e-mail. Before downloading, the system requires the customer to complete a CAPTCHA bot protection check and an e-mail confirmation.
The financial document is available via the link sent for 365 days from the date of purchase.

Applicable legislation: Article 5 (1) point f) of Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), the principle of integrity and confidentiality of data.

4.1 Comfortia

The Comfortia add-on service provides value-adding elements beyond the intermediary services, to which the customer is entitled as follows:

Comfortia is a voluntary, contractual additional undertaking of the operator, to which the customer is entitled IN ADDITION TO the consumer rights based on legislation. Comfortia is not the statutory right of withdrawal, nor an extension of it, nor a limitation of it; point 6.1 shall govern the statutory right of withdrawal.

  • Correction of a mistyped licence plate number: Free-of-charge modification (on one occasion) of an accidentally mistyped licence plate number in the case of an immediate or future-dated road use authorisation.

  • Correction of the country code (nationality sign): Correction (on one occasion) of an incorrectly entered country code in the case of an immediate or later-commencing authorisation.

  • Modification of the vehicle category: Correction (on one occasion) of an incorrectly selected vehicle category in the case of an immediate or later-valid authorisation – even if the new category would entail a higher fee (the price difference is borne by the operator).

  • Modification of the destination country: Modification (on one occasion) of an incorrectly selected destination country in the case of an immediate or later-commencing authorisation – even if such a modification would not be possible under the standard procedure due to the differing systems of the individual countries.

  • Modification of the start date of validity: Modification (on one occasion) of an incorrectly entered start date in the case of an immediate or later-commencing authorisation.

  • Protection against partial typing errors: Automatic and, where necessary, manual verification by the system of the entered data against obvious typing errors.

  • Cancellation (storno) option: Reclaiming of the fee for a later-commencing road use authorisation (full refund) at least 24 hours prior to the start of validity. * (Except for the annual e-vignette, see below.)

* The 24-hour deadline does not constitute a restriction of the statutory right of withdrawal, but a refund option provided voluntarily by the operator, available prior to the commencement of the service, which applies to the service as a whole irrespective of the own terms and conditions of the original e-vignette issuer.
In the case of an annual e-vignette, cancellation is not possible; an exchange may be requested!

The protection system against partial typing errors ensures that if the customer makes an obvious error when entering the data, it is first filtered out automatically by the system, and then, where necessary, a second-level manual intervention takes place. In such cases, the operator's administrator is entitled to request clarification (corrective data) from the customer, or, if the typing error can be clearly identified and corrected, may carry out the necessary modification even without the customer's involvement. This service element helps to lawfully avoid fines (e.g. so that a registration does not become invalid due to a typing error).

Each of the above corrective elements may be used once per order, and a maximum of two different types of Comfortia correction requests may be asserted per order. The activation of the protection against partial typing errors is not counted towards the correction request quota.

All additional costs arising within the framework of Comfortia (e.g. any human administration, registration of another vehicle and its road toll, the surcharge for switching to a higher category, repeated bank charges, SMS, currency conversion losses) shall be borne by the operator.
Comfortia requests submitted via the support ticket system are usually processed and executed within 10–25 minutes.

The Comfortia service is a guarantee provided voluntarily by the operator, which does not affect or limit the consumer's rights based on legislation (e.g. damage claims that may be asserted in the event of defective performance).
* In the case of a Hungarian e-vignette, instead of this point, the Optimum package set out in point 4.1.1 of the GTC shall apply, which provides benefits of identical content.

4.1.1 Optimum package (exclusive value-added service)

When purchasing the Hungarian e-vignette, the road usage fee (e-vignette) may only be purchased as part of the Optimum package provided by the Service Provider. The Optimum package is a supplementary service package offered by the Service Provider to the Customer in addition to the NMFSZ basic service, and it qualifies as an exclusive value-added service pursuant to Section 3.2.1 of the Business Regulations for Resellers (VÜSZ) of Nemzeti Mobilfizetési Zrt.

Should the Customer not wish to make use of the Optimum package, they may discontinue the order at any time without any legal consequences and continue the purchase process via the link without the Optimum package (on the central sales website of Nemzeti Mobilfizetési Zrt.), which is also offered in the basic information notice.
The Service Provider clearly draws attention to this option at the beginning of the purchase process and provides a direct redirect link to the central platform of Nemzeti Mobilfizetési Zrt.

The price of the Optimum package varies depending on the type of e-vignette selected (daily, weekly, monthly, annual) and the vehicle category; its exact amount is displayed separately, distinct from the e-vignette fee, at the checkout step of the purchase process, prior to finalising the payment. The breakdown also appears separately on the receipt or invoice issued to the Customer. The price of the Optimum package varies exclusively on the basis of the vehicle type as well as the selected period and area.
The Optimum price made known to the Customer will appear in the same amount during their subsequent purchases under identical conditions (identical e-vignette type and vehicle category).

The Optimum package includes the following service elements:

a) Typo correction: within 60 (sixty) calendar days following the fulfilment of the order, the Customer is entitled to request, free of charge, on one occasion and in respect of one order, the modification of the licence plate number included in their order, in the event that a typing error or other mistake attributable to the Customer occurred in the licence plate number provided.
In the case of a typing error, the Service Provider reserves the right to refuse the replacement if the error affects more than 3 characters and thus gives the impression of another vehicle's licence plate number.

b) Destination country modification: within 60 (sixty) calendar days following the fulfilment of the order, the Customer is entitled to request, free of charge, on one occasion and in respect of one order, the modification of the destination country (area of validity) included in the order.

c) Cancellation and full price refund: the Customer is entitled to cancel the order and request a refund of the entire amount paid (the total sum of the e-vignette fee and the Optimum package fee), provided that the cancellation request is submitted in writing to the Service Provider at least 24 (twenty-four) hours before the start of the validity of the e-vignette.
This refund right cannot be exercised in the case of the annual e-vignette product, in view of its special nature and sales conditions. This cancellation option is a voluntary, contractual additional undertaking by the Service Provider, which neither restricts nor replaces the statutory right of withdrawal.

d) SMS notification: the Service Provider sends a notification of the successful registration in an automatic SMS message to the telephone number provided by the Customer; the SMS contains the link to access the certificate.

The use of the Optimum package is the Customer's free decision. The services included in the Optimum package have independent economic value, go beyond the content of the NMFSZ basic service, and may only be used at the Service Provider as part of the Optimum package.
If the Customer does not wish to use the Optimum package, the Service Provider ensures access to the NMFSZ basic service through another reseller by means of a direct link placed in the first step of the purchase process, on the central sales platform of Nemzeti Mobilfizetési Zrt.

The service provider does not charge a convenience fee during the purchase. Act LVI of 2025 prohibits the charging of a convenience fee in connection with the sale of the Hungarian e-vignette with effect from 1 September 2025; the operator fully complies with this prohibition.

4.2 Auxil

Auxil is an add-on service which, as part of the vehicle registration intermediary service ordered here, provides legal assistance in cases where the customer is fined for a reason directly related to the service ordered here.
Typical such reasons may include:

  • Subsequent purchase: The road use authorisation was not purchased before entering the toll road section (or was purchased after the grace period), and a fine was imposed as a result.

  • Mistyped data: A fine imposed due to vehicle data mistyped or incorrectly provided during the order (e.g. misspelling of the licence plate number or country code).

  • Incorrectly specified vehicle category: The road use fee was not paid in the category appropriate to the vehicle, and therefore a fine was imposed.

  • Incorrectly selected destination country: An e-vignette registration purchased for the wrong destination country.

  • Incorrect country code: Providing an incorrect country code (nationality mark) at the time of purchase, as a result of which the authority fined the vehicle or its owner.

In the above cases, the customer is entitled to contact the operator at any time within 180 days of the order with the documents relating to the fine.
In such cases, the customer is obliged to submit the official notice of fine/payment slip and all relevant documents; thereafter, they may request the operator's active legal assistance.
In such cases, the operator – involving its external legal partners as necessary – acts as an authorised representative before the competent authority: it may submit an appeal, initiate a payment deferral or instalment payment, or request a reduction of the amount of the fine on equitable grounds.

In certain individual, equitable cases, the operator may even reimburse the amount of the fine to the customer (up to a maximum of EUR 300) – even if the cause of the fine is technical. Such compensation may only take place if, based on the consideration of all the circumstances of the case, the operator decides that a delay or error in the service provided to the customer may also have contributed to the fine, or if other equitable grounds justify it. Such a favourable decision is not automatic, no specific promise is made in this regard, and every case requires individual examination.

The use of the Auxil service does not affect the consumer's rights to legal remedy under general legislation. The assistance provided by Auxil is a voluntary undertaking of the operator, by which it assists the customer's proceedings before the authority, but it does not guarantee the cancellation or reduction of the fine.
Auxil does not apply to cases where the customer drives onto road sections for which their order was not and could not have been valid (for example, roads, bridges or tunnels subject to extra section tolls).
* In the case of the Hungarian e-vignette, the service is governed by section 4.1.1 of the GTC, therefore this section does not apply.

5.1 The customer's scope of responsibility

The successful completion of the payment transaction does not in itself mean that the road use entitlement has taken effect – the validity of the e-vignette is established solely when all necessary confirmations sent by the system have been received, and the customer has checked the data contained therein (vehicle data, personal data, date, country, etc.) and found them to be correct. Documents certifying payment (receipt, invoice, transaction identifier) do not in themselves entitle the holder to use the road.

In the event of a fine or any other claim for damages, only the road use entitlement that has actually taken effect (or the absence thereof) may serve as a basis for asserting a claim. It is permitted to enter a toll road section only if the certification of the required electronic entitlement is available to the customer and is valid, and its data match those provided during the purchase.

The operator fulfils every order on the basis of the data provided by the customer, and is not obliged to examine whether the customer already held a valid entitlement for the same – or an overlapping – period, or whether the vehicle category, country code and licence plate number provided are correct.
At the same time, in many cases the system performs a technical syntax check on the licence plate format during data entry, and if it can be suspected that the customer has mistyped the licence plate number, or has swapped the "own country" and "destination country" designations, it displays a warning – thereby assisting correct data entry.

The customer bears full responsibility for the accuracy of the data provided, and acknowledges that the operator is not liable for any errors arising therefrom (e.g. a fine due to an incorrectly specified category, an invalidating factor due to a mistyped licence plate number, an incorrect country code, an incorrect destination country).

The operator does not refund the fee on the grounds that the customer already held a valid road use entitlement for the given vehicle for the given period (in part or with an overlap), or that the service could have been obtained elsewhere (e.g. from another intermediary, reseller or directly on the state platform) at a more favourable price, provided that the operator has fulfilled the order in accordance with the contract. This provision does not affect the customer's statutory claims, in particular claims arising from defective performance, non-performance or unjust enrichment.

Verifying validity is in all cases the customer's responsibility. The customer is furthermore responsible for waiting for the service to be fulfilled, and for using the toll road section only in possession of a valid entitlement.

The customer is responsible for accepting the fulfilment of the ordered service – on the basis of the above notifications – if it has been carried out in accordance with the data provided. If, in case of uncertainty, the customer does not ascertain the validity and repeats an order several times, each individual order qualifies as a separate service, which the operator fulfils separately.
If two or more orders with identical content are fulfilled through this system for the same vehicle, the same country and a fully overlapping period, the operator shall, upon request, refund the unwanted item in full. If the customer repeats the order without consultation before the expiry of the protective limit indicated by the system (see point 3.1) and it is fulfilled, the damages arising from the multiple purchase shall be borne by the customer.

In the case of the Romanian e-vignette (rovinieta, road toll), it is not possible to correct a mistyped chassis number locally; the customer must arrange this with the Romanian road toll authority by presenting the documents and submitting an application.
In order to prevent mistyping, in the case of the rovinieta we display a separate warning window for confirming the chassis number, just as we do for confirming the licence plate number in other cases.

5.2 Disputing an order, complaints

During the purchase process, in accordance with Directive 2011/83/EU, the customer encounters elements requiring active confirmation (checkboxes), the acceptance of which is a precondition for finalising the order. The purpose of these elements is to ensure that, prior to concluding the contract, the customer becomes acquainted with and expressly accepts the GTC, the Privacy Policy and the other mandatory declarations. On the Checkout page and on the bank's payment page, the total final amount payable – in a single, tax-inclusive sum – is clearly displayed at least twice (together with the indication of the currency).

Prior to payment, the operator clearly communicates the total final amount payable and the currency, as well as the amount of the official fee and the service (registration) fee. The operator examines every refund claim individually and on its merits, and informs the customer of its decision in writing, with reasons.
This section neither excludes nor limits the customer's right to lodge a complaint, raise objections or enforce their rights: the customer may lodge a complaint at any time, may turn to the consumer protection authority, the conciliation board, the card-issuing financial institution or a court, and continues to be entitled to their statutory rights, in particular their claims arising from defective performance and their right of withdrawal under section 6.1.

It is the customer's responsibility to wait for the service to be performed and only thereafter – in possession of a valid entitlement – to enter a toll road section. The rules applicable to the special, separately tolled road sections of individual countries (e.g. bridges, tunnels) must also be taken into account; the operator is not liable for any damage arising from disregarding these. In many cases the operator sends information about such extra, separately tolled sections together with the relevant order, but the customer must primarily observe the local rules, and if, while travelling, they encounter signs, road markings, barriers, gates or payment terminals indicating that a separate toll must be paid (i.e. that the national or county e-vignette is not valid for that section), they may use it only at their own risk, and may not hold the operator liable for any failure to comply with these.

6.1 Right of withdrawal and termination

Statutory right of withdrawal: Pursuant to Directive 2011/83/EU and Government Decree No. 45/2014 (II.26.), in the case of a distance contract the consumer is, as a general rule, entitled to a 14-day right of withdrawal.

The subject of the service provided by the operator is vehicle registration intermediation, which commences without delay at the customer's express request. Before finalising the order, by ticking a mandatory checkbox, the customer expressly requests that the operator commence performance of the service before the expiry of the termination period, and at the same time declares that they acknowledge that upon full performance of the service they lose their right of termination.

In view of this, pursuant to Section 29 (1) point a) of Government Decree No. 45/2014 (II. 26.) and Article 16 point a) of Directive 2011/83/EU, the customer may not exercise their right under Section 20 after the full performance of the service.

The time of full performance of the service – as set out in section 3.1 – is the moment when the operator has entered and validated the vehicle data in the official electronic register of the competent toll administrator, has obtained the road use entitlement, and has sent the customer a confirmation thereof. Full performance occurs at that moment, irrespective of whether the start date of validity of the road use entitlement is immediate or falls on a later date.

The customer may terminate the contract until the service has been fully performed; in this case, the operator is entitled to a fee proportionate to the service already performed. In view of the short duration of performance (typically 1–8 minutes), the operator also provides – within the framework of Comfortia, or in the case of a Hungarian e-vignette, within the Optimum package – a voluntary cancellation option going beyond the statutory rights, as set out below.

Following the performance of the service, the operator confirms the customer's above express declaration on a durable medium (e-mail), in accordance with Section 18 of Government Decree No. 45/2014 (II. 26.).

If the performance of the service has not yet been completed and the customer notifies the cancellation at least 24 hours before the start of validity (see the Comfortia cancellation option below), the full amount will be refunded.

Applicable legislation: Article 16(a) of Directive 2011/83/EU, as well as Sections 18, 19, 20 and 29(1)(a) of Government Decree No. 45/2014 (II. 26.).

Comfortia cancellation option: Separately from and IN ADDITION to the statutory right of withdrawal, the operator voluntarily provides the following cancellation option within the framework of the Comfortia service (point 4.1). This option is an additional contractual undertaking which neither restricts nor replaces the statutory right of withdrawal:

(A) If the road use entitlement has not yet entered into force: In this case, the purchase may be cancelled at least 24 hours before the start of validity of the entitlement. The cancellation must be initiated via the online contact form or by e-mail no later than 24 hours before the start of validity; thereafter, the full amount paid will automatically be refunded to the bank account or payment instrument used during the purchase (it is not possible to specify a different account number separately). The refund process is initiated within a few hours of receipt of the cancellation declaration; depending on the payment service provider, the credit is expected to appear within 1–3 business days. In certain cases, the refund does not appear as a new item on the statement, but instead the status of the original transaction changes to "reversed".

If the customer duly submits their cancellation declaration at least 24 hours before the start of validity, the full amount paid will be refunded.

(B) If the road use entitlement has already entered into force: A road use entitlement that is already valid (active) cannot be cancelled or refunded.

In such cases, modification is possible exclusively within the framework of the Comfortia service (point 4.1) and within its limited scope; in the case of a Hungarian e-vignette, within the framework of the Optimum package (point 4.1.1).
* In the case of a Hungarian e-vignette, the service is governed by point 4.1.1 of the GTC, therefore this point does not apply.

6.1.1 Model information notice on withdrawal/termination (Annex 1 to Government Decree No. 45/2014 (II. 26.))

Right of withdrawal/termination

You have the right to withdraw from this contract within 14 days without giving any reason. Likewise, in the case of a contract for the provision of services, if performance of the contract has commenced, you have the right to terminate the contract within 14 days without giving any reason.

The withdrawal/termination period expires after 14 days from the date of conclusion of the contract.

If you wish to exercise your right of withdrawal/termination, you must send your unequivocal declaration expressing your intention to withdraw from/terminate the contract electronically to the e-mail address [email protected], or by post to Enternova Kft. (H-2161 Csomád, Szent István utca 48.). For this purpose, you may also use the model withdrawal/termination declaration set out in point 6.1.2.

You exercise your right of withdrawal/termination within the deadline if you send your withdrawal/termination statement before the expiry of the deadline indicated above.

Effects of withdrawal/termination

If you withdraw from this contract, we shall reimburse all payments made by you without undue delay, but no later than 14 days from the date of receipt of your withdrawal statement. We will carry out such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed to the use of a different means of payment; in any event, you will not incur any additional costs as a result of such reimbursement.

If you requested that the performance of the service begin within the termination period, in the event of termination you shall pay us an amount which is in proportion to the services provided until the time of the termination of the contract. Likewise, we shall reimburse that part of the consideration paid by you which exceeds the value of the service provided by us.

Cessation of the right of withdrawal/termination: pursuant to Section 29(1)(a) of Government Decree No. 45/2014 (II. 26.), you may not exercise this right after the service has been fully performed, given that the performance began at your express prior request and that, simultaneously with such request, you acknowledged that you would lose this right upon the full performance of the service (see point 6.1).

6.1.2 Model withdrawal/termination form (Annex 2 to Government Decree No. 45/2014 (II. 26.))

(complete and return this form only if you wish to withdraw from/terminate the contract)

To: Enternova Kft., H-2161 Csomád, Szent István utca 48., e-mail: [email protected]

I/We hereby give notice that I/we withdraw from/terminate my/our contract for the provision of the following service: ..........................

Date of conclusion of the contract: ..........................

Order identifier / licence plate number: ..........................

Name of consumer(s): ..........................

Address of consumer(s): ..........................

Signature of consumer(s) (only if this form is notified on paper): ..........................

Date: ..........................

6.2 Contact

A direct contact option with our permanent customer service is provided in the footer of the website (online contact form). Customer service is available 24 hours a day, every day of the year; the average response time is 1–15 minutes (depending on traffic volume), and a substantive reply is provided in all cases within 24 hours at the latest. After selecting the appropriate support menu, the customer may also report if their order has not arrived within the usual time. In such cases, the operator resends all previous confirmation e-mails (typically three different messages) and also repeats the sending of the SMS notification. This function may only be used once per order; if the confirmations still do not arrive, the customer may open a new support ticket to report the problem.

Contact can generally be initiated from any valid e-mail address (accepted by the system). However, for data protection and security reasons, we are only able to handle enquiries that can be credibly linked to a valid order registered in our system.

The customer may also exercise their rights – including filing a complaint, withdrawal and refund claims – through an authorised representative. For data protection and security reasons, a request submitted on behalf of another person from an e-mail address other than the one used for the order can only be processed on the merits by the operator if a power of attorney signed by the customer is attached. This requirement serves solely to protect the customer's personal data and does not restrict the customer's enforcement of their rights.

The operator – while directly fulfilling its statutory obligations – is free to choose its communication channels.
We do not operate a telephone customer service; contact is made via the contact form available on the online interface, or through the e-mail address [email protected]. The declaration of withdrawal/termination, complaints and any other legal declarations may be validly submitted through both channels (see section 6.1.1). The operator provides a substantive written response to every enquiry within 24 hours at the latest.
By doing so, the operator fully complies with the relevant legal provisions – in particular Article 5(1)(c) of Directive 2000/31/EC (direct electronic contact) and Article 6(1)(c) of Directive 2011/83/EU (contact details), according to which providing a telephone number is not mandatory if the undertaking ensures rapid and efficient contact by other means (Case C-649/17).

During certain periods, a pop-up "chat" window may also appear on the user interface to facilitate quick contact; however, its absence or temporary unavailability cannot be held against the operator, as it is only an occasionally provided supplementary, primarily informational channel, intended to guide new visitors.

Following a successful order, it is necessary to wait for its fulfilment (the service is generally performed within 1–8 minutes); until then, it is not possible to submit a support ticket in relation to the same order (for example, "I have not received my order").
Given that the incoming order is placed in the processing queue and fulfilment is typically completed within 1–8 minutes, the operator is technically no longer able to carry out any modification or cancellation request received during processing. This technical circumstance does not affect or limit the customer's statutory rights under section 6.1: the operator records every request received, assesses it on the merits, and informs the customer in writing.

A modification request may be submitted as early as one minute after the order has been fulfilled (SMS, e-mail sent), taking Comfortia (4.1) into account.

6.3 Complaint handling and communication

The operator shall investigate on the merits every complaint and refund claim received, and shall inform the customer of the outcome thereof in writing, with reasons stated. The manner, tone or form in which a complaint is submitted shall not affect the assessment of the complaint on its merits.

At the same time, the operator reserves the right, in the case of enquiries containing threats, harassment, defamation or untrue statements of fact, to restrict communication to written, documented channels, and to take the steps provided for by law in defence of its legitimate interests. This measure shall not affect the investigation of the complaint on its merits, and shall not restrict the customer's legal remedies, in particular the right to turn to customer service, the conciliation body, the consumer protection authority or the court.

Applicable legislation: the relevant provisions of Directive 2013/11/EU (ADR), Government Decree No. 45/2014 (II.26.), and Section 2:45 of Act V of 2013 (the Civil Code) (the right to honour and good reputation).

If the consumer dispute cannot be settled by direct negotiation with the operator, the customer may turn to the conciliation body competent for their place of residence or place of stay. The conciliation body competent for the operator's registered seat is: Budapest Conciliation Body, 1016 Budapest, Krisztina krt. 99. 3rd floor 310., postal address: 1253 Budapest, P.O. Box 10., e-mail: [email protected], telephone: +36 1 488 2131. The operator is subject to an obligation to cooperate in the conciliation body procedure.

6.4 Bank chargeback procedure

In the event of a disputed issue, complaint or detected error, the operator recommends that the customer first contact customer service, as the vast majority of cases can be settled most quickly by direct negotiation. This recommendation does not affect or restrict the customer's right to turn directly to their card-issuing financial institution, the conciliation body, the consumer protection authority or the court in their case.

If a bank chargeback procedure is initiated, the operator shall respond to the payment service provider's enquiry with the documents at its disposal – in particular the order data, the logged status of the checkboxes ticked at the time of purchase, the confirmations sent out and proof of performance – and shall assert its position in the procedure within the statutory framework. The operator does not attach any separate fee, cost or sanction to the customer's charge for initiating a chargeback procedure.

Applicable legislation: the provisions of Directive (EU) 2015/2366 (PSD2) on the disputing of payment transactions, as well as Directive 2013/11/EU (ADR).

7.1 The operator's scope of liability

The issuance of the road use entitlement (e-vignette) is decided exclusively by the competent toll operator of the given country, on the basis of national legislation, regulations and its internal procedures. The operator has no influence over this decision and is not a contracting party to the legal relationship established between the customer and the competent toll operator: it merely carries out the registration in the official toll register on behalf of the customer and with the data provided by the customer. The operator shall not be liable if the competent toll operator rejects the registration, processes it with delay, suspends its system, or subsequently modifies, restricts or withdraws an entitlement already issued; in such matters the customer may turn directly to the competent toll operator. If the vehicle registration does not come about for reasons arising within the toll operator's sphere of interest, the operator shall refund the full amount paid by the customer to the original means of payment.

The operator shall not be liable for any damages resulting from data provided incorrectly or inaccurately by the customer (e.g. mistyped licence plate number, incorrectly selected vehicle category, etc.), nor shall it be liable if the customer did not wait for the confirmations to arrive or failed to check their content.
The operator shall not be liable for delivery errors of notifications either, if such error occurred due to incorrect contact details provided by the customer (e.g. mistyped e-mail address or telephone number), provided that, according to the system's feedback, the delivery was otherwise successful.
If the ordered vehicle registration cannot be completed for objective reasons, the operator shall be liable exclusively for refunding the amount paid by the customer, which shall be refunded to the customer's original payment method.

The limitations of liability set out in this section shall not affect the operator's liability for damages caused intentionally or by gross negligence, nor for breach of contract that harms human life, physical integrity or health.

The operator undertakes to record the orders in the competent official registers professionally, based on the data provided, within the time indicated by the countdown timer, and to send the customer a detailed confirmation of the fulfilment. The operator shall investigate any technical errors or irregularities arising within its sphere of interest without undue delay and, where necessary, shall provide the customer with a correction, repeated performance or a proportionate refund of the fee.

The operator is obliged to carry out data processing in accordance with the applicable data protection legislation – in particular the GDPR – and to maintain appropriate technical and organisational measures to this end.
* In the case of a Hungarian e-vignette, this section shall apply as set out in section 4.1.1 of the GTC; there, the operator acts as an official reseller of Nemzeti Mobilfizetési Zrt.

7.2 Miscellaneous provisions

The operator is entitled to unilaterally amend these GTC. The amendment shall enter into force upon publication on the website and shall apply exclusively to orders placed after its entry into force. Orders already placed shall in all cases be governed by the provisions of the GTC in force at the time the order was placed; the amendment shall have no retroactive effect. The currently effective text of the GTC and the date of its last amendment shall be continuously available on the website; the operator shall retain earlier versions and make them available at the customer's request.

The language of the contract between the customer and the operator is the language selected during the ordering process. The operator shall register and retain the concluded contract – together with the order data, the logged status of the ticked checkboxes and the confirmations sent out; these data shall be available at the customer's request for the period specified in section 3.3.

Should any provision of this document be deemed invalid, unlawful or unenforceable, this shall not affect the validity, legality or enforceability of the remaining parts of the GTC. In such a case, the provision in question shall be replaced by, or interpreted in accordance with, a provision that most closely reflects the original intention of the parties and the applicable legislation.

The operator's failure to exercise any right or entitlement shall not be construed as a waiver of that right. Any waiver of rights by the operator shall only be valid if made in an express written statement.
The fact that the operator does not strictly enforce a particular contractual provision in a given case does not mean that it waives its application in the future.

The use of the platform and the ordering of the service presupposes on the part of the customer the knowledge and acceptance of the possibilities, operation, technical limitations and risks of online purchasing, and furthermore that the customer has not experienced any error in the operation of the platform, has seen and been able to interpret all necessary data in the display of the information, and has understood and accepted the information text of the checkboxes to be ticked in the mandatory elements of the purchase.

The GTC is also available as multilingual information, partly using AI translation. In matters of interpretation between the operator and the customer, the Hungarian language version shall prevail. This does not affect the consumer's right to rely on the information received in the language of the conclusion of the contract, and does not deprive the consumer of the protection afforded by the mandatory consumer protection rules of the Member State of his or her habitual residence (Article 6 of Regulation (EC) No 593/2008 – Rome I).

7.3 Applicable legislation

This contract and service shall be governed by the applicable legislation of the European Union and – in the case of performance in Hungary – of Hungary. In particular, the following sources of law are authoritative and form the background of the GTC:

  • Directive 2011/83/EU – on consumer rights

  • Directive 2000/31/EC – on electronic commerce (with particular regard to the information obligations under Article 5)

  • Directive (EU) 2015/2366 (PSD2) – on payment services (with particular regard to the requirements of strong customer authentication and secure payment)

  • Directive 2006/112/EC – on the common system of value added tax (VAT Directive)

  • Regulation (EU) 2016/679 (GDPR) – the General Data Protection Regulation (principles of personal data processing and security requirements)

  • Act V of 2013 (Civil Code) – the Civil Code (general rules on contracts and liability for damages)

  • Directive 2005/29/EC – on unfair commercial practices (prohibition of misleading and aggressive practices towards consumers)

  • Directive 2013/11/EU (ADR) – on consumer alternative dispute resolution (conciliation board proceedings)

  • Government Decree No. 45/2014 (II.26.) – on the detailed rules of contracts between consumers and businesses (the national transposition of Directive 2011/83/EU), in particular Sections 11, 15(2), 18, 19, 20 and 29(1)(a)

  • Regulation (EC) No 593/2008 (Rome I) – on the law applicable to contractual obligations (with particular regard to consumer contracts under Article 6)

  • Regulation (EU) 2022/2065 (DSA) – the Digital Services Act, in accordance with which the operator – as an information society service provider – organises its operations, notwithstanding that the platform does not qualify as an intermediary online platform within the meaning of the DSA.

Enforcement of rights, complaint handling: The customer may submit their complaint to the operator's customer service (point 6.2). If the consumer dispute is not resolved despite the conciliation, the customer may turn to the conciliation body competent for their place of residence (alternative dispute resolution), or may initiate court proceedings.

Updated: 12.08.2026.