General Terms and Conditions

Table of Contents

1.1 Introduction
1.2 Legal Basis of the Agreement
1.3 Company Information
1.4 Platform Services
2.1 Content of the Registration Service
2.2 Ordering the Service
2.3 Service Fee and Payment
3.1 Performance of the Service
3.2 Financial Document
3.3 Access to the Invoice and Receipt
4.1 Comfortia
4.2 Auxil
5.1 Customer Responsibilities
5.2 Disputes and Complaints
6.1 Right of Withdrawal
6.2 Contact
6.3 Unfair Pressure
7.1 Operator’s Liability
7.2 Miscellaneous Provisions

1.1 Introduction

The scope of these General Terms and Conditions extends to all domain names (URLs) providing the official availability of the website (an independent international registration portal), including related mobile applications, subdomains, as well as related network services and interfaces.

Applicable legislation: Directive 2011/83/EU of the European Parliament and of the Council (on consumer rights) and Directive 2000/31/EC (on electronic commerce), as well as related national laws.

1.2 Legal Basis of the Agreement

The Customer (buyer, visitor, user) is obliged to familiarize themselves with and acknowledge this document when ordering a vehicle registration service on this portal.
Finalizing the order by payment is considered acceptance of these General Terms and Conditions (GTC).

During the key steps of the purchase process, the Customer will encounter checkboxes, which concisely contain the most important information, and also provide direct links to this document and other legally required information.
Activating these checkboxes is a prerequisite for finalizing the order, and such active selection is considered an explicit legal declaration of acceptance by the Customer. According to Article 6 (1) and (4) of Directive 2011/83/EU, the Customer’s acceptance is legally valid even if they have not fully read the GTC, or later disagree with its content, provided that the Operator has made the conditions easily accessible and the acceptance was explicit.

This legal declaration also comprises the Customer's statement that they acknowledge the conclusion of the contract entails a payment obligation, and—if the service provision begins immediately after contract conclusion—they are not entitled to exercise their right of withdrawal after the service is fulfilled (see section 6.1).

The content of the contract is defined jointly by the mandatory legal regulations and this document. The GTC set out the rights and obligations of the parties, the terms and conditions for the formation and performance of the contract, the payment terms, liability provisions, as well as the rules for withdrawal and legal remedies.

1.3 Company Information

• Enternova Kft. H-2161, Csomád, Szent István utca 48.; Tax No.: 24892955-2-13 Company Registration No.: 13 09 186967
  Government documents and official service identification number: 5-6127000034822/A

Hereinafter: Operator (Service Provider).

* Sales of the Hungarian e-vignette are based on the centralized mobile sales service of Nemzeti Mobilfizetési Zrt.
Display link to the government site

1.4 Platform Services

The online system provides an independent international vehicle registration service, enabling unified registration of toll fees for multiple countries via a single interface.
The service aims to provide users with fast, secure, and convenient registration through a multilingual interface, various payment methods, and continuously available customer service.

The term “e-vignette” is commonly used; however, the service provided by the platform refers exclusively to the online registration of road usage rights, not the provision of a physical e-vignette.
During the purchase process and in various places on the portal, especially in the mandatory acceptance checkboxes and the order summary, it is clearly stated that the subject of the order is the vehicle registration service.

For certain countries, the system may have official partnership status, which is clearly indicated during the purchasing process.
If such a label is not visible in a particular segment, the Operator acts as an autonomous, independent registration service provider for that country, based on the mandate submitted with the vehicle data entered, and records the provided data in the respective country's official system.
The Operator does not check the relationship between the person initiating the order and the vehicle; anyone may initiate the vehicle registration mandate regardless of their relation to the vehicle. 

The Operator highlights its independent status on all interfaces and deliberately avoids using any names, symbols, branding elements, or design solutions that would suggest a partnership with or refer to the official state e-vignette portal.
Based on customer feedback, communication is continually refined to avoid any linguistic misunderstandings resulting from machine translation and to clarify the status and nature of the service.

2.1 Content of the Registration Service

The platform’s vehicle registration service consists of two inseparable elements: (a) vehicle registration administration and (b) the official authority entry of road usage rights.
The Operator charges a vehicle registration fee, separate from the authority fee, but during the purchasing process both elements are displayed as a single, tax-inclusive total
pursuant to Article 6(1) of Directive 2011/83/EU and Section 11(1)-(2) of Government Decree 45/2014 (II.26.), as the default display and final payable amount for the service.

In addition to the official authority entry of road usage rights, the inseparable parts of the vehicle registration service are the following:

• SMS notification about successful registration

• 24/7 continuous customer support

• Comfortia replacement guarantee service (see 4.1)

• Auxil fine-management service (see 4.2)

Applicable legislation: Article 6(1) of Directive 2011/83/EU.

2.2 Ordering the Service

During the order, the Customer is required to provide all data mandated by the relevant toll system. This generally includes the vehicle category, international abbreviation (license plate prefix), the license plate number, intended start date and duration of road use, the area (country or region) the e-vignette should cover, and the Customer’s contact details (email address, phone number). Certain countries may require additional data (e.g., chassis number, passport number, name); these are not decided by the Operator but prescribed by the official toll system of the country concerned.
Details of data processing are described in the Privacy Policy (available: links vary by language – see footer).

2.3 Service Fee and Payment

The summary window displayed on the checkout page shows an overview of the data provided during the order and the total vehicle registration service fee for the transaction (which includes the official authority fee for road usage rights). Thus, a single, gross, final total is displayed on the interface. This amount includes all costs and taxes; the Customer will not be charged any additional fees during or after the payment process. The transaction does not involve any automatic or recurring subscription, nor will there be any hidden charges later on.

In the final step, the banking payment page appears, displaying the final total and currency to be paid once again. This ensures that the Customer is again informed of the total amount and the currency before finalizing the payment.

Applicable laws: Directive (EU) 2015/2366 of the European Parliament and of the Council (PSD2), Directive 2011/83/EU (consumer rights), and national transpositions of Directive 2005/29/EC.

3.1 Performance of the Service

Upon successful payment, the Operator immediately initiates processing of the order in the relevant destination country’s system. At the same time, the Customer sees a countdown window on the interface displaying the expected processing time and also receives an automatic email confirmation to the provided email address regarding the initial confirmation of the order.

This confirmation clearly indicates that the service performance—i.e., the vehicle registration—has begun, but also that until the next (final) confirmation is received, the service is not deemed completed and the road usage right is still pending.
Typical processing time is 1–8 minutes (up to ~16 minutes); in exceptional circumstances (e.g., overloaded external system), it may take longer.

If the service cannot be completed within the expected timeframe and this may cause an unreasonably unacceptable delay for the Customer (e.g., significant extra waiting time on the road due to a failure in the external toll system), the Operator will automatically cancel the order. In such cases the Customer receives a cancellation notification by email and SMS; the financial transaction is reversed (with the full amount paid by the Customer refunded), and the issued document is marked as cancelled. The system also temporarily prevents re-purchase under the same conditions to avoid duplicate orders from repeated attempts.

Upon successful closure of vehicle registration in the destination country’s toll system, the Customer immediately receives a final confirmation of fulfillment by email. This includes detailed order data and, in a separate email, a link to access or download the financial document (invoice or receipt).

The contract is deemed fulfilled when the Operator has fully completed the Customer’s vehicle registration request—that is, has entered and validated the necessary vehicle data in the competent road authority’s electronic registry, obtained the road usage entitlement, and sent confirmation to the Customer. At this point, the Operator also sends an SMS notification to the provided phone number, preventing misunderstandings caused by possible email delivery errors and ensuring multi-channel updates due to the nature of the service.

Some countries’ toll regulations do not allow for so-called “additional purchase,” even in cases of partial overlap. This means that if the Customer purchases a toll for a period already partially covered or overlapping with an existing validity, the system does not allow extension or supplementation of a previous toll. In such cases, the validity of the newly purchased toll starts automatically only once the previous entitlement expires, for exactly the duration specified and paid for in the Order.

It is important to stress that in these cases—due to local regulations and the specifics of the country’s toll management system—a refund is not possible.
By submitting the Order, the Customer explicitly acknowledges and accepts that any such time displacement arising from these factors is beyond the scope of the Service Provider’s responsibility and does not entitle the Customer to any refund.

3.2 Financial Document

Simultaneously with the fulfillment of the order, a separate email is sent to the Customer with the link to download the financial document (invoice or receipt). If the Customer did not select the “I request an invoice” checkbox or did not provide billing details during the purchase, the system automatically issues a receipt.

The Operator reserves the right to refuse to issue or modify an invoice retroactively—on justified administrative or accounting grounds—if the Customer failed to request an invoice at the time of purchase, provided incorrect data, or omitted to provide information needed for invoicing. The lack of a retroactive invoice or failure to modify an invoice does not constitute improper fulfillment of the service and does not form the basis for a complaint or claim; nor does it violate relevant accounting or taxation provisions.
Applicable legislation: Article 226 of the EU VAT Directive (2006/112/EC), and Sections 166(1) and 169–171 of the Hungarian VAT Act (Act CXXVII of 2007).

The Customer may see a detailed breakdown of transaction costs on the financial document (varies by country)—net amount, transferred tax, etc.—which does not override the fact that prices were displayed as gross totals at the time of purchase (see 2.3). Due to taxation requirements, the Operator must display the tax base, the applied tax rate, and the tax transferred on the invoice.
At the time of purchase, the Customer declares—by proactively checking a required checkbox—that they have understood the exact content of the purchase (in particular, the vehicle registration service and the total final amount payable), hence they received full pre-contractual information about the service.(This information is displayed on a single summary page, prominently visible.)

Applicable legislation: Act CXXVII of 2007 on value added tax (VAT Act), especially sections 166(1) and 169–171.

3.3 Access to the Invoice and Receipt

After a successful purchase (typically within a few minutes) the system sends the download link for the invoice/receipt via email. Before downloading, the system will request CAPTCHA anti-robot verification and email confirmation from the Customer.
The financial document is accessible via the submitted link for 365 days after the purchase.

Applicable legislation: Article 5(1)(f) of Regulation (EU) 2016/679 (GDPR) – the principle of data integrity and confidentiality.

4.1 Comfortia

The Comfortia integrated service provides value-added elements beyond registrar services, to which the Customer is entitled as follows:

• Change of mistyped license plate number: Immediate or future-effective correction of a mistyped license plate (free of charge, one occasion).

• Change of country code (international abbreviation): Immediate or future-effective correction of an incorrectly entered country code (one occasion).

• Vehicle category modification: Immediate or future-effective correction of an incorrectly selected vehicle category (one occasion)—even if the new category would result in a higher fee (the Operator covers the difference).

• Change of destination country: Immediate or future-effective correction of an incorrectly selected destination country (one occasion)—even if this is not normally permitted due to differing national systems.

• Modification of validity start date: Immediate or future-effective correction of an incorrectly given start date (one occasion).

• Partial typo protection: Automatic and, as necessary, manual checking by the system for evident input errors.

• Cancellation (reversal) option: Refund of the fee for a future-effective road usage right (full refund) up to 24 hours before the start of validity. *

* The 24-hour deadline is not a limitation of the statutory right of withdrawal, but a refund option voluntarily provided by the Operator, available before commencement of service, applicable to the entire service regardless of the original e-vignette issuer’s own rules.

The partial typo protection system ensures that if the Customer makes an evident error when entering data, the system first screens for this automatically, and if necessary, a second-level manual intervention is performed. In such cases, the Operator’s administrator may require clarification (corrected data) from the Customer, or, if the typo is clearly identifiable and correctable, may make the necessary correction without additional Customer involvement. This service element helps lawfully avoid fines (e.g., to avoid registration becoming invalid due to a typo).

No more than two different Comfortia corrections may be applied per transaction, on a one-time basis per order. Activating the partial typo protection does not count towards this correction request limit.

All extra costs incurred in connection with Comfortia (e.g., possible human administration, new vehicle registration and its toll, surcharge for higher category, repeated banking fees, SMS, foreign exchange losses) are borne by the Operator.
Comfortia support requests submitted via the support ticket system are generally processed and executed within 10–25 minutes.

The Comfortia service is a guarantee voluntarily provided by the Operator and does not affect or limit statutory consumer rights (e.g., claims for damages in case of defective performance).

* For annual e-vignettes cancellation is not possible, but corrections can be requested!

4.2 Auxil

The Auxil integrated service, offered as part of this vehicle registration service order, provides legal assistance in cases where the Customer is fined for reasons directly linked to the service ordered here.
Typical reasons include:

• Post-purchase: Road usage right was not purchased before entering a toll section (or after the grace period), resulting in a fine.

• Input errors: Fines due to incorrect or mistyped vehicle data during the order (e.g., license plate or country code typo).

• Incorrect vehicle category: Road use fee was not paid in the correct category, resulting in a fine.

• Incorrect destination country: e-vignette registration made for the wrong country.

• Incorrect country code: Incorrect international abbreviation (country code) entered at purchase, resulting in the vehicle or owner being fined.

In the above cases, the Customer is entitled to contact the Operator with fine documentation at any time within 180 days from the order.
The Customer must submit the official fine notification/payment slip and all relevant documents; thereafter, they may request the Operator’s active legal assistance.
The Operator will then, employing external legal partners if necessary, act as an authorized representative before the competent authority: may submit an appeal, request payment deferral or installment payment, or request reduction of the fine based on equity.

In certain unique, meritorious cases, the Operator may even reimburse the fine amount to the Customer (up to a maximum of EUR 300)—even if the fine was caused solely by the Customer’s own error. Such compensation is discretionary and only available if, after thorough consideration, the Operator judges that delay or error in the service provided to the Customer may have contributed to the fine, or equitable reasons justify it. There is no automatic entitlement; each case is assessed individually.

Use of the Auxil service does not affect the Customer’s rights for general legal remedies under law. The assistance provided by Auxil is a voluntary commitment by the Operator to support the Customer's procedure before the authorities, but does not guarantee cancellation or reduction of the fine.
Auxil does not cover cases where the Customer enters road sections for which they had neither a valid nor an acquirable order (e.g., extra-segment toll roads, bridges or tunnels with separate fees).

5.1 Customer Responsibilities

Successful completion of the payment transaction does not in itself mean that the road usage right is active—e-vignette validity only starts once all necessary confirmations sent by the system have been received and the Customer has checked and accepted the details therein (vehicle data, personal data, date, country, etc.). Payment confirmation documents (receipt, invoice, transaction ID) alone do not entitle the Customer to use toll roads.

In case of fines or other claims, only road usage rights actually active (or lack thereof) form the basis for asserting claims. The Customer should only enter a toll section if the required electronic authorization is in their possession, is valid, and the data match those entered at purchase.

The Operator fulfills every order based on the data provided by the Customer, and is not obliged to check whether the Customer already has a valid entitlement for the same—or overlapping—period, or whether the specified vehicle category, country code, and license plate are correct.
However, during data entry, the system performs numerous technical syntax checks (e.g., for license plate format), and if it suspects a typo or swapped “own country” and “destination country,” it displays a warning—helping correct data entry.

The Customer is solely responsible for the accuracy of the data they provide and acknowledges that any errors arising from this (e.g., fines due to incorrect category, invalidity due to mistyped license plate, wrong country code, or wrong destination country) are not the Operator’s responsibility.

The Customer is not entitled to request a refund from the Operator on grounds that they already possessed valid road usage entitlement for the vehicle and period concerned (including overlaps), or that the service could have been obtained elsewhere (e.g. via another vendor or directly on the state website) at a more favorable price.

Checking validity is always the Customer’s responsibility. The Customer is also responsible for waiting until service completion and only using toll sections once in possession of valid entitlement.

The Customer is responsible for accepting the fulfillment of the ordered service—based on the above notifications—if it was performed in accordance with the data provided. If, due to uncertainty, the Customer fails to ensure validity and repeats an order—and all are completed—the fees for duplicate purchases cannot be refunded unless otherwise provided by law.

In cases of repeated unjustified purchasing, the Operator may, at its discretion, refund duplicate charges, but is not obliged to do so. If the Customer repeats the order before the expiry of the system-imposed protective limit (see 3.1), and without consultation, and all are completed, the resulting losses from multiple purchases are borne by the Customer.

5.2 Disputes and Complaints

During the purchase process, the Customer encounters checkboxes requiring active confirmation in accordance with Directive 2011/83/EU; acceptance of these is a precondition for finalizing an order. The aim is to ensure the Customer is informed of and expressly accepts the GTC, the Privacy Notice, and other mandatory declarations before concluding the contract. On the checkout and payment pages, the payable total—including tax—is displayed on at least two occasions (with the currency indicated). The invoice/receipt may list items separately due to tax regulations, but this does not affect the validity of the gross total communicated at purchase.

Once a purchase is complete, the Customer is not, in general, entitled to dispute the transaction amount or the charged fee, provided these were clearly displayed and approved before payment. No partial or full refund may be claimed on the grounds that the service could have been obtained for free or at a lower price elsewhere, that the Customer did not read the terms, misunderstood the price or currency, or no longer requires the service for any reason.

The Customer is responsible for waiting for service completion, and may only enter toll roads once in possession of valid entitlement. Special attention must be paid to rules for certain countries’ special toll sections (e.g., bridges, tunnels); the Operator accepts no liability for damages arising from disregard of such rules. The Operator often provides information about these extra toll sections with the relevant order, but the Customer must prioritize local rules. If during the journey the Customer encounters signs, road markings, barriers, gates, or pay terminals indicating payment of a separate toll is required (i.e., national/regional e-vignette does not apply to that section), then entry is solely at the Customer’s own risk and the Operator shall not be liable for failure to comply.

6.1 Right of Withdrawal

(A) If the road usage entitlement is not yet active: In this case, the order may be cancelled prior to the start of validity. Cancellation must be initiated using the online contact form; thereafter, the Operator will send a cancellation declaration, which must be returned by the Customer duly signed (photo or scan) no later than 24 hours before the start of validity. Following receipt, the full amount paid will automatically be refunded to the bank account or payment instrument used for the purchase (no alternative account can be specified). The refund will be processed within a few hours of receipt of the cancellation declaration; the credit should appear in 1–3 business days depending on the payment provider. In some cases, the refund will not be a new transaction, but the original one will be marked as “reversed.”

“If the Customer submits their cancellation declaration properly at least 24 hours before the start of validity, the full purchase price will be refunded.”

(B) If the road usage right is already active: Already activated (active) road usage entitlements cannot be cancelled or refunded.

In this case, changes are only possible within the limited scope of the Comfortia service (see section 4.1). With the start of validity, the vehicle registration service is considered fulfilled, and—under EU and national consumer rules—this excludes withdrawal, refund, or subsequent dispute of the contract.

Applicable legislation: Article 16(a) of Directive 2011/83/EU (exception to withdrawal in the event of fully completed services); and Section 29(1)(a) of Hungarian Government Decree 45/2014 (II.26.).

6.2 Contact

A direct contact option is provided in the footer of the website for the 24/7 customer service (online contact form). Customer support is available every day of the year, 24/7; the average response time is 1–15 minutes (depending on traffic). After selecting the appropriate support menu, the Customer may also indicate if their order has not arrived within the usual time. In this case, the Operator will resend all previous confirmation emails (typically three different messages) and repeat the SMS notification. This function can be used only once for a given order; if confirmations still do not arrive, the Customer may open a new support ticket. Incoming support tickets are generally processed within 1–15 minutes, after which action is promptly taken and a response is sent according to the nature of the issue.

Contact can generally be made from any valid email address (accepted by the system). For data protection and security, however, only requests credibly linked to a valid order in our system can be handled.

Requests, complaints, or claims submitted in the name of another person or from an email address different from that of the order—even if the applicant claims to be a family member, authorized representative, agent, or other proxy—cannot be handled except where the actual (original) Customer has expressly and previously authorized that person in writing, and the necessary documentation is attached (signed, and in accordance with data protection requirements).

In fulfilling its legal obligations, the Operator is free to choose communication channels.
No dedicated customer service phone number or unique email address is provided; communication takes place via the online contact form on the website.
In doing so, the Operator fully meets relevant legal requirements, particularly Article 5(1)(c) of Directive 2000/31/EC (direct electronic contact requirement) and Article 21 of Directive 2011/83/EU (regarding the cost of telephone contact).

At certain times, a popup “chat” window may also appear on the user interface for instant contact; however, its absence or temporary unavailability is not grounds for complaint, as it is only provided as an occasional additional information channel, mainly for new visitors’ orientation.

After successful order submission, the Customer must wait for its fulfillment (service usually completed in 1–8 minutes); until then, a support ticket related to that order can’t be raised (e.g. “I didn’t receive my order”).
As all incoming orders are queued for processing, it is not possible to immediately request a modification or cancellation while the order is still being processed.

A modification request may be submitted one minute after order fulfillment (after SMS and email are sent), subject to Comfortia (4.1).

6.3 Unfair Pressure

A refund request or complaint is considered to be made in good faith and lawfully only if submitted in a civilized manner and in accordance with applicable law.

Any claim presented on the basis of undue pressure, threats, damage to the Operator’s reputation, or threat of reporting to authorities—especially in the case of a valid e-vignette, which cannot be withdrawn from any system after registration, cannot be refused performance, and in such awareness (or unawareness), a refund cannot be coercively extracted from the Operator—is not considered a good faith complaint.

The Operator is entitled to reject such complaints without substantive examination and, if necessary, take legal action to stop unlawful pressure and protect its legitimate interests.

Applicable legislation: Articles 8–9 and point 24 of Annex I of Directive 2005/29/EC on Unfair Commercial Practices (prohibition of aggressive commercial practices)
* Note: the principles for the trader in this point should be interpreted analogously on the consumer side.

6.3 Bank Chargeback Process

The Customer is obliged to first contact the Operator’s customer service and seek to resolve any dispute, complaint, or perceived error primarily through direct dialogue or via official alternative dispute resolution mechanisms (ombudsman panels) in accordance with Directive 2013/11/EU (on consumer ADR).

Initiating a bank chargeback/dispute at the card provider without prior notification of the Operator may violate the contract and principle of good faith, especially if the service was performed according to the GTC and used by the Customer (friendly fraud).

The Operator is entitled to document unjustified or abusive chargeback cases, defend against them with the payment provider (submit a counterclaim), and exclude the Customer from further services. In cases of serious or repeated abuse, the Operator may assert a claim for compensation against the Customer, especially if the chargeback causes financial or reputational damage, or results in restrictions, suspension, or termination of the Operator’s payment provider agreement. Such cases are managed and investigated by the Operator within the relevant legal framework.

Applicable legislation: Article 6(1)-(2) of Directive 2005/29/EC (prohibition of misleading commercial practices), the relevant provisions of Directive 2013/11/EU (ADR), as well as Section 6:142 of Act V of 2013 (Hungarian Civil Code) (liability for contractual damages)

7.1 Operator’s Liability

The Operator shall not be liable for damage caused by erroneous or incorrect information provided by the Customer (e.g., mistyped license plate, incorrect vehicle category, etc.), nor if the Customer failed to wait for or check the receipt of confirmations.
The Operator is also not liable for notification delivery errors if this is due to incorrect contact information provided by the Customer (e.g., mistyped email address or phone number), provided system feedback indicates otherwise successful delivery.
If the ordered vehicle registration cannot be fulfilled for objective reasons, the Operator is solely liable to refund the amount paid by the Customer, which will be returned to the original payment method.

The Operator undertakes to accurately record all orders in the relevant official registries within the stated timeframes and to send detailed confirmations to the Customer. Any technical issues or irregularities within the Operator’s sphere will be investigated without undue delay and, where necessary, corrections, repetition, or a proportionate refund will be offered to the Customer.

The Operator is obliged to manage data in accordance with current data protection laws—especially the GDPR—and to maintain appropriate technical and organizational measures for this purpose.

7.2 Miscellaneous Provisions

If any provision of this document is held invalid, unlawful, or unenforceable, this does not affect the validity, lawfulness, or enforceability of the rest of the GTC. In such cases, the provision in question must be replaced or interpreted in a manner as close as possible to the original intent of the parties and the applicable law.

Failure by the Operator to exercise any right or entitlement does not constitute a waiver thereof. Any waiver is only effective if made in a specific written statement.
The fact that the Operator does not strictly enforce a certain contractual condition in a particular case does not mean that it waives its future enforcement.

By using the platform and ordering the service, the Customer confirms knowledge and acceptance of the possibilities, operation, technical limitations, and risks of online shopping, further declaring that they have not experienced any technical issues with the platform, saw and understood all data at the time of purchase, and irrevocably accepted the information presented with the mandatory checkboxes.

7.3 Applicable Law

This contract and service are governed by the laws of the European Union and—in the case of fulfillment in Hungary—by Hungarian law. In particular, the following sources form the background and basis of the GTC:

• Directive 2011/83/EU – On consumer rights (Article 16(a): right of withdrawal does not apply to fully rendered services)

• Directive 2000/31/EC – On electronic commerce (notably the information requirements of Article 5)

• Directive (EU) 2015/2366 (PSD2) – On payment services (especially regarding strong customer authentication and secure payment requirements)

• Directive 2006/112/EC – On the common system of value added tax (VAT directive)

• Regulation (EU) 2016/679 (GDPR) – General Data Protection Regulation (fundamental principles and security of personal data management)

• Act V of 2013 (Hungarian Civil Code) – General rules on contracts and liability for damages

• Directive 2005/29/EC – Unfair commercial practices (prohibition of consumer deception and aggressive practices)

• Directive 2013/11/EU (ADR) – On consumer alternative dispute resolution (conciliation boards)

• Government Decree 45/2014 (II.26.) – On the detailed rules of contracts between consumers and businesses (national implementation of Directive 2011/83/EU)

• Regulation (EU) 2022/2065 (DSA) – Digital Services Act, under which the Operator—as an information society service provider—aligns its operation, even though the platform is not classified as an intermediary online platform under the DSA.

• Enforcement, complaints: Customers may contact the Operator’s customer service with any complaints (see 6.2). If the consumer dispute is not resolved by negotiation, the Customer may contact the conciliation body with jurisdiction based on their residence (alternative dispute resolution) or initiate court proceedings. The online dispute resolution platform (ODR) operated by the European Commission is also available (https://ec.europa.eu/consumers/odr).

Updated: 2025.09.01.