FAQ

Motorway E-vignette
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In most countries, a fee must be paid for using the motorways. In some countries, the national Motorway E-vignette is not valid for all sections, and in such cases, a so-called 'section toll' may be required. This means that a ticket must be purchased at a toll gate for road usage permission for the specific section. At these locations, road signs and markings on the pavement indicate that an additional section toll is required in addition to the Motorway E-vignette you have already purchased. Section tolls must be paid, for example, in Switzerland (for the use of some tunnels), Austria (for the use of certain tunnels and mountain roads), Slovenia (for the use of the 'Karavanke' tunnel), and in Romania for crossing the following bridges: Fetești, Dunavățu de Jos, Giurgiu.

Who can purchase a Motorway E-vignette?
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The Motorway E-vignette is not linked to the vehicle owner, but to the vehicle's license plate number. The Motorway E-vignette can be purchased by anyone, meaning it is not required for the buyer to be the vehicle owner or operator. Therefore, even a passenger or the vehicle renter can purchase a Motorway E-vignette. (Motorway vignette, toll).

When should you purchase the motorway e-vignette?
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The motorway vignette must be purchased before entering the motorway. Some countries also offer a grace period, meaning that the vignette can be bought after you have entered the motorway. However, it may lead to potential issues. It is therefore advisable to buy the motorway vignette before you enter the motorway.

Types of Motorway E-vignettes
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Different types of motorway vignettes are required for vehicles depending on the type of vehicle involved. Typically, motorcycles, cars, trucks, trailers, caravans, and other vehicle types require different motorway vignettes. More information can be found at the point of purchase for the specific motorway vignette.

How to Buy a Motorway Vignette Online?
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Select the destination country, vehicle type, enter the vehicle details, and then choose the validity period for the vignette. Proceed to make the payment online. The motorway vignette will become valid within minutes.

Can the motorway vignette be purchased after the fact?
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Yes, a motorway vignette can be purchased retrospectively, but this is not accepted in most countries. Therefore, if the motorway vignette is not available at the appropriate time or is ordered with incorrect information, a fine can be expected. Nonetheless, it is advisable to purchase the motorway vignette retrospectively, as an appeal for leniency can be submitted in the event of a fine.

Steps fo purchase
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The system will automatically send a confirmation to the email address provided at the time of purchase. It will also send a confirmation via SMS to the specified phone number. Please verify all details before entering the motorway!

Purchase with incorrect data
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The authorities consider a motorway E-vignette with incorrect data as if it has not been purchased. However, Evignet24 provides a unique service for all customers: the Comfortia© system, which allows data modification after purchase. To use this service, the motorway E-vignette must not yet be valid.

The motorway E-vignette has not arrived
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If your Motorway E-vignette has not arrived within the specified time frame, please check your "spam" and other folders in your email account. If the Motorway E-vignette cannot be found anywhere, you must open a support ticket in the contact section. Under no circumstances should you enter a toll road section until you have received confirmation of your Motorway E-vignette. The invoice, receipt, and payment confirmation alone do not authorize the use of the motorway.

Do I need to print the confirmation?
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The online motorway E-vignette is available in digital (electronic) format, so there is no need to print it. Verification is conducted by cameras that identify the vehicle registration plate.